Client Service Coordinator - 000295

Banfield Pet Hospital; Louisville (KY); On-site; USD 30,000 - 45,000; Full time

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to enhance client experience and manage the hospital's operations efficiently. This role involves welcoming clients and pets, educating them about pet health, and providing exceptional service while supporting the veterinary team in a fast-paced environment.

Qualifications

• Ability to manage client flow efficiently.
• Exceptional service skills to ensure client comfort.
• Knowledge of pet health and wellness plans.

Responsibilities

• Manage the flow of clients and pets through the hospital.
• Promote hospital services and ensure excellent care.
• Assist clients with documentation and scheduling.

Skills

Customer service

Communication

Administrative skills

Job description

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and staff, and coordinates care in a friendly and efficient manner. The goal is to foster a welcoming environment that encourages client return and referrals.

ESSENTIAL RESPONSIBILITIES AND TASKS

- Live and exemplify the Five Principles of Mars, Inc. within the team.

- Actively promote hospital services and direct client flow to ensure excellent care and maximize team productivity.

- Maximize the number of pets seen by maintaining an efficient hospital operation, supporting wellness plan clients.

- Provide professional and exceptional service, including welcoming clients and pets, ensuring their comfort, and educating them about pet health.

- Educate clients on Optimum Wellness Plans, preventative care, and hospital services.

- Assist incoming clients with documentation, entering pet information, and ensuring prompt service.

- Assist outgoing clients with instructions, invoices, dispensing prescriptions, retail sales, and scheduling.

- Manage finances with accurate record-keeping and proper procedures.

- Perform administrative tasks as needed.

- Perform other duties as assigned.