Client Service Coordinator - 005018

Banfield Pet Hospital; Greeley (CO); On-site; USD 35,000 - 50,000; Full time

Job summary

Banfield Pet Hospital is seeking a dedicated Client Service Coordinator to enhance client and pet experiences. The role involves managing client flow, promoting hospital services, and providing exceptional care in a fast-paced environment. Ideal candidates will demonstrate strong customer service skills, effective communication, and leadership abilities.

Qualifications

• Fluent in English with strong communication skills.
• Proficiency in handling client service tasks and managing multiple responsibilities.
• Experience in customer-centric roles is beneficial.

Responsibilities

• Manage the flow of clients and pets through the hospital.
• Educate clients about wellness plans and pet care.
• Assist with financial transactions and administrative functions.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Problem Solving

Job description

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner. The role influences clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient, and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring comfort, and educating about pet health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients with documentation, entering pet information and history, using proper identification, and ensuring prompt service.
• Assist outgoing clients by providing instructions, information, invoices, dispensing prescriptions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and following proper procedures.
• Conduct administrative functions as necessary.
• Perform other duties as assigned.

THE FIVE PRINCIPLES

• Quality: The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility: We demand total responsibility from ourselves and support the responsibility of others.
• Mutuality: A mutual benefit is a shared benefit that endures.
• Efficiency: We use resources fully, waste nothing, and do only what we can do best.
• Freedom: We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Functional Skills: Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

• Ability to multi-task: Manage multiple tasks simultaneously, shifting attention quickly and accurately under distracting conditions.
• Communication skills: Fluent in English, with strong written and verbal skills, proper grammar, and appropriate vocabulary.
• Organizational ability: Systematic approach, orderly, and capable of turning chaos into order.
• Problem solving skills: Identify, analyze, and solve problems with practical solutions.
• Client service skills: Attentive, courteous, and informative service delivery.
• Intellectual ability: Follow instructions accurately and provide directions.
• Mathematical ability: Perform basic addition, subtraction, and other calculations as needed.

We’re more than just a hospital. We’re an entire network of locations, serving pet lovers around the country — and guided by dedicated teams inside our headquarters.