Client Service Coordinator

AECOM; Bellevue (NE); On-site; USD 30,000 - 42,000; Full time

Job summary

A leading veterinary hospital is looking for a Client Service Coordinator to manage client and pet flow, ensure exceptional client care, and support team productivity. The role requires strong customer service skills and includes educational responsibilities regarding pet health. Join us to make a positive impact in the community while providing quality care.

Qualifications

• Minimum of one year of related experience preferred.
• Must be at least 18 years old to handle radiography and radioactive substances.
• Medical background or training in medical terminology is a plus.

Responsibilities

• Manage client and pet flow within the hospital.
• Provide professional, efficient service and ensure client comfort.
• Assist with financial transactions and administrative duties.

Skills

Customer Service

Communication

Administrative Skills

Education

High School Diploma or equivalent

Job description

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") manages client and pet flow within the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and staff, and provides a welcoming, friendly, and efficient environment. The role encourages client retention and referrals.

ESSENTIAL RESPONSIBILITIES AND TASKS

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively promote hospital services and direct client and pet flow to ensure excellent client care and team productivity.
3. Support the hospital's wellness plans by maximizing the number of pets seen.
4. Provide professional, efficient, and exceptional service, including welcoming clients and pets, ensuring their comfort, and educating them about pet health.
5. Educate clients on Optimum Wellness Plans, preventative care, and hospital services.
6. Assist incoming clients with documentation, entering pet information, and ensuring prompt service.
7. Assist outgoing clients with instructions, invoices, dispensing prescriptions, retail sales, and scheduling.
8. Manage financial transactions accurately and follow proper opening and closing procedures.
9. Perform administrative duties as needed.
10. Perform other duties as assigned.

SPECIAL WORKING CONDITIONS

• Ability to work at a computer for extended periods.
• Comfort around various pets, including dogs, cats, birds, reptiles, etc.
• Flexibility to work more than 40 hours per week, including weekends and evenings.
• Exposure to pets that may bite or scratch, and potential exposure to anesthesia, radiation, biological hazards, and medications.

EXPERIENCE, EDUCATION, AND TRAINING

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to handle radiography and radioactive substances.
• Minimum of one year of related experience; customer service experience preferred.
• Medical background or training in medical terminology is preferred.

Start your Banfield career as a Client Service Coordinator. Learn more about your potential impact and how we support our team at https://jobs.banfield.co