Client Service Coordinator

AccentCare; Knoxville (TN); On-site; USD 45,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off and paid holidays

Professional development opportunities

Company-matching 401(k)

Flexible spending accounts

Wellness program access (EAP, Calm app

Store credit for AccentCare scrubs

Job summary

AccentCare is seeking a Client Service Coordinator in Knoxville, TN, to support EVV and payroll processes, scheduling, and client satisfaction. The role emphasizes teamwork, accuracy, and timely communication within a patient-centered care environment.

Ideal candidates have a High School diploma or GED, with an Associate degree preferred, and experience in staffing or home health care. This full-time on-site position offers benefits and opportunities for professional growth.

Qualifications

• High School diploma or GED required; Associate degree preferred.
• Staffing experience preferred.
• Previous home health care experience highly desirable.

Responsibilities

• Functions as primary support for daily EVV and payroll functions.
• Processes and communicates authorization and schedule changes to ensure coordinator of service and client satisfaction.
• Coordinates utilization of Care Partner teams to ensure fill rate expectations are met.
• Researches and resolves payroll and billing questions under direction from the Client Service Manager.
• Functions as liaison for Field Supervisors in communication with payer Case Management teams.
• Supports recruiting and onboarding needs of team.
• Responsible for scheduling and monitoring / reporting all required client visits by Field Supervisor.
• Assists Client Service Manager in the presentation of staff training related to program requirements for newly hired and current office employees.

Skills

Staffing experience

Home health care

Education

High School or GED

Associate degree

Job description

Overview

Client Service Coordinator / Personal Care Services
Location:
Position: Client Service Coordinator
Job ID:

Position Type: Full-Time
Remote/Virtual Position: No

Find Your Passion and Purpose as a Client Service Coordinator in Personal Care Services
Salary: $
Schedule: Monday - Friday; 8:00am - 5:00pm

What You Need to Know

Reimagine Your Career in Personal Care Services

Caring for others is more than what you do - it's who you are.At AccentCare, you'll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You'll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care.We're proud to be named one of America's Greatest Workplaces 2025by Newsweek - a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we're building together.

Be the Best Client Service Coordinator You Can Be

If you meet these qualifications, we would love to meet you:

• High School or GED required. Associate degree preferred
• Staffing experience preferred
• Previous home health care or home care experience highly desirable

Responsibilities

As a Client Service Coordinator, you will:

* Functions as primary support for daily EVV and payroll functions
* Processes and communicates authorization and schedule changes to ensure coordinator of service and client satisfaction
* Coordinates utilization of Care Partner teams to ensure fill rate expectations are met
* Researches and resolves payroll and billing questions under direction from the Client Service Manager
* Functions as liaison for Field Supervisors in communication with payer Case Management teams
* Supports recruiting and onboarding needs of team
* Responsible for scheduling and monitoring / reporting all required client visits by Field Supervisor
* Assists Client Service Manager in the presentation of staff training related to program requirements
for newly hired and current office employees

Our Investment in You

Caring for others starts with caring for you. We're committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being. Our benefits include:

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first AccentCare-branded scrubs for patient-facing employees
• And more!

Why AccentCare?

Come As You Are

• At AccentCare, you're part of a community that cares - for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.