Client Service Coordinator

Medical Management International, Inc.; Westwood (MA); On-site; USD 23,322 - 29,797; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Life Insurance

Disability Insurance

FSA/HSA

Parental Leave

Continuing Education

Job summary

Banfield Pet Hospital – Westwood, MA is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximize productivity of the veterinary team, and coordinate care in a welcoming, friendly environment.

The role includes greeting clients and pets, collecting documentation, entering pet histories, educating clients about Optimum Wellness Plans, and scheduling appointments, with potential weekends/evenings.

Qualifications

• High school diploma or equivalent preferred.
• One year related experience required, customer service preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route flow of clients and pets to ensure superior client care.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital.
• Provide professional, efficient and exceptional service at all times: welcome clients and pets, educate them about their pet’s health.
• Assist clients by completing required documentation, entering pet information and history in the computer, and ensuring prompt service.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Overview

Banfield Pet Hospital – Westwood, MA (High Street) is seeking a Client Service Coordinator (CSC) to drive the flow of clients and pets through the hospital, maximize the productivity of the veterinary medical team, and coordinate the care of clients and pets in a happy, welcoming, friendly and efficient manner.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times: welcoming clients and pets, ensuring they are comfortable, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags, and ensuring prompt service.
• Assist outgoing clients by providing instructions, information, invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.
• Manage finances: maintain accurate balances and utilize proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform additional duties as assigned.

SPECIAL WORKING CONDITIONS

• Ability to work at a computer for long periods of time.
• Ability to be confident around pets (dogs, cats, birds, reptiles, etc.).
• Potential for more than 40 hours per week and requirement to work weekends and evenings.
• Exposure to pets that may bite or scratch, anesthesia, radiation, biological hazards, and medication/controlled substances.

EXPERIENCE, EDUCATION AND/OR TRAINING

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One‑year related experience required, with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

PAY RANGE

$16.93 - $21.63 hourly, depending on experience, skill level, and education. This range is a general hiring range for the area; specific rate is determined based on candidate factors and applicable minimum wage laws.

BENEFITS

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Best‑in‑Class Student Debt Relief Program for Full‑Time DVMs.
• Paid Time Off and Holidays.
• Top‑Tier Mental Health and Well‑Being Resources including free coaching and counseling.
• Associate Life Insurance (company‑paid) and Supplemental Life Insurance.
• Company‑Paid Short‑ and Long‑Term Disability.
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA).
• Paid Parental Leave (birth and adoption).
• Continuing Education Allowance for Eligible Positions.
• Back‑Up Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy program.
• Voluntary Protection Benefits.
• Legal Plan covering a wide range of legal needs.
• Identity Protection services.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts on products and services.

ABOUT BANFIELD

Banfield is a community of caring people marked by a diversity of thought, background, and approach. We are committed to creating an inclusive environment where associates can be themselves, fostering a better world for pets.

EEO STATEMENT

Banfield is an equal opportunity employer and is committed to diversity, inclusion, and equal employment opportunities for all applicants and employees.