Client Service Coordinator

Medical Management International, Inc.; United States; On-site; USD 20,664 - 25,747; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans with company match

Paid Time Off and Holidays

Continuing Education Allowance

Exclusive Discounts on products and services

Job summary

VCA Inc. in Wexford is hiring a Client Service Coordinator to enhance client and pet experience in our veterinary hospital. The role emphasizes communication with clients and associates while ensuring efficient operations. Key responsibilities include coordinating pet care, educating clients about wellness plans, and promoting hospital services.

Successful candidates will display strong organizational skills, a commitment to client service, and the ability to multitask in a fast-paced environment. We offer competitive pay and comprehensive benefits including insurance and retirement plans.

Qualifications

• One year related customer-service experience preferred.
• Background in veterinary technology, human healthcare, or pharmacy is preferred.
• Must have good written and verbal communication skills.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Promote hospital services and enhance client care.
• Manage finances and maintain accurate balances.

Skills

Client Service Skills

Communication Skill

Organizational Ability

Problem-solving Skills

Mathematical Ability

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Client Service Coordinator (CSC)

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering all pet information and history, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.

The Five Principles

• Quality – The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications & Competencies

• Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening, Functional Preventative Care and OWPs, Communication Skill, Client Service Skills, Priority Setting, Time Management

Capabilities and Experience (Can Do)

• Ability to multi-task and manage multiple tasks at once, quickly shifting attention among tasks.
• Excellent written and verbal communication skills in fluent English.
• Strong organizational ability, typically structured approach to assignments.
• Problem‑solving skills, translating problems into practical solutions.
• Client service skills, ensuring team provides client with attentive, courteous and informative service.
• Intellectual ability, accurately following instructions in various formats.
• Mathematical ability, basic arithmetic and rate/ratio/percent calculations, unit conversion.
• Computer skills, comfortable and confident using Microsoft Word, Excel, Access, Outlook and other specialized software.

Attitudes (WillDo)

• Initiative – willingness and aptitude to use discretion in finding solutions.
• Integrity – firm adherence to Banfield values and ethics.
• Cooperativeness – willingness to work with others, sharing relevant information.
• Flexibility – openness to changing situations and willingness to perform assigned tasks.
• Independence – ability to perform tasks without supervision.
• Tolerance for Stress / Resiliency – maintain a positive outlook, rebound from frustrations, and maintain composure during stressful situations.

Special Working Conditions

Requires ability to work at a computer for long periods, confidence around pets, occasional overtime beyond 40 hours, including weekends and evenings. Must have mental processes for reasoning, remembering, mathematics and language ability to perform duties proficiently. Noise level moderately high. Requires ambulatory skills such as standing, walking, stooping, kneeling, crouching, climbing, and lifting up to 50 pounds. Good hand‑eye coordination, dexterity and visual acuity are needed. Exposure to a variety of pets that may bite or scratch, and occasional exposure to anesthesia, radiation, biological hazards and medication/controlled substances.

Experience, Education and/or Training

High School Diploma or equivalent preferred. Must be at least 18 years old for radiography and radioactive exposure. One year related customer‑service experience preferred. Background in veterinary technology, human healthcare, pharmaceutical, etc. with medical terminology training is preferred.

Equal Opportunity Employer

WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin.

Compensation

Hourly rate: $15.00 – $18.69. Rate determined by experience, skill level and education and may vary by location or applicable minimum wage laws.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth) with company match
• Best‑in‑Class Student Debt Relief Program (for Full‑Time DVMs)
• Paid Time Off and Holidays
• Top‑Tier Mental Health and Wellbeing Resources, including free coaching and counseling sessions
• Associate Life Insurance (company‑paid) & Supplemental Life Insurance
• Company‑Paid Short‑Term and Long‑Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave for birth and adoption
• Continuing Education Allowance (for Eligible Positions)
• Back‑Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy Program
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts on products and services

About Banfield

Banfield is a community of caring people marked by a diversity of thought, background and approach. Together, we’re bonded by a commitment to our purpose: A BETTER WORLD FOR PETS. We pledge to create an inclusive environment where associates can be themselves, so we find value in our differences. Our goal is to uphold the health and well‑being of our associates.