Client Service Coordinator - Full Time

A Caring Doctor (Minnesota), P.A.; Saint Louis Park (MN); On-site; USD 22,262 - 28,461; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

401(k) and Roth retirement plans

Paid time off and holidays

Job summary

VCA Inc. in Saint Louis Park is seeking a Client Service Coordinator who will ensure the smooth flow of clients and pets through the hospital. This role involves exceptional communication, client education, and managing financial transactions. Ideal candidates possess strong leadership skills and a background in customer service.

The position offers comprehensive benefits, including medical, dental, and vision insurance, along with paid time off. Join a committed team dedicated to providing quality care for pets.

Qualifications

• 1 year of related customer service experience preferred.
• Medical background with medical terminology training is preferred.
• Ability to multi-task with strong organizational skills.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Promote hospital services and provide exceptional client care.
• Manage finances and maintain accurate balances.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Education

High school diploma or equivalent

Tools

Microsoft Office

Specialized software

Job description

Client Service Coordinator

Summary of Job Purpose and Function:The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication between associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner to influence repeat visits and referrals.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and directing the flow of clients and pets for superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team by maintaining a productive and efficiently run hospital to support wellness plan clients.
• Provide professional, efficient, and exceptional service at all times. Encourage hospital visits, welcome clients and pets, ensure comfort, and educate them about pet health.
• Educate clients about Optimum Wellness Plans, preventive care, pet health needs, and hospital services.
• Assist incoming clients by completing required documentation, entering pet information and history, using appropriate collars and tags, and ensuring prompt service.
• Assist outgoing clients by providing necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and employing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other job duties as assigned.

The Five Principles

• Quality – The consumer is our boss; quality is our work and value for money is our goal.
• Responsibility – We demand total responsibility from ourselves and support that of others.
• Mutuality – A shared benefit is a shared benefit that will endure.
• Efficiency – We use resources fully, waste nothing, and do only what we can do best.
• Freedom – We need freedom to shape our future and profit to remain free.

Hiring Qualifications / Competencies

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Functional Preventative Care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

Capabilities and Experience (Can Do)

• Ability to multi‑task: manage multiple tasks at once, shifting attention among tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills: reads, writes and speaks fluent English with appropriate grammar, style, and vocabulary; writes correctly spelled words.
• Organizational ability: systematic approach, keeps order, and cuts through confusion.
• Problem‑solving skills: identifies, analyzes, and solves problems with practical solutions.
• Client service skills: ensures team provides attentive, courteous, and informative service.
• Intellectual ability: follows instructions delivered orally, in writing, or via diagrams.
• Mathematical ability: performs addition, subtraction, multiplication, division, and computes rates, ratios, and percent conversions.
• Computer skills: comfortably uses Microsoft Office applications including Word, Excel, Access, Outlook, and specialized software.

Attitudes (Will Do)

• Initiative – takes appropriate steps to find solutions, presents options, and improves processes.
• Integrity – adheres to ethical values and practices honesty and sound judgment.
• Cooperativeness – works with others and shares relevant information.
• Flexibility – adapts to changing situations and performs all assigned tasks.
• Independence – performs duties without supervision.
• Tolerance for Stress / Resiliency – remains positive, rebounds quickly, and maintains composure while dealing with stressful situations.

Special Working Conditions

Requires prolonged computer work, confidence around pets (dogs, cats, birds, reptiles, etc.), and may require more than 40 hours weekly, including weekends and evenings. Must demonstrate reasoning, remembering, mathematics, and language ability in English. Requires good hand‑eye coordination, ambulation skills to stand, walk, stoop, kneel, crouch, climb, and move up to 50 pounds. Accepts exposure to pets that may bite or scratch and, on occasion, anesthesia, radiation, biological hazards, and medication/controlled substances.

Experience, Education and/or Training

• High school diploma or equivalent preferred.
• Must be at least 18 years old for duties involving radiography and radioactive substances.
• One year of related customer service experience preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Legal & Equal Opportunity Statements

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with a disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

Work Environment

Work Remotely: No. Pay range: $16.16 – $20.66 hourly.

Benefits Overview

Comprehensive Medical, Dental, and Vision Insurance; 401(k) and Roth retirement plans; Student Debt Relief Program; paid time off and holidays; mental health resources; life and disability insurance; flexible spending accounts; health savings account; paid parental leave; continuing education allowance; backup child and elder care; fertility and family building support; digital exercise therapy; voluntary protection benefits; legal plan; identity protection; commuter benefits; three free Optimum Wellness Plans for pets; exclusive discounts. Eligibility depends upon full‑time status; part‑time associates are eligible for programs with an asterisk.

About Banfield Pet Hospital

Banfield is a community of caring people marked by a diversity of thought, background and approach. Together, we’re bonded by a commitment to our purpose: A BETTER WORLD FOR PETS. We pledge to create an inclusive environment where associates can be themselves and where we can find value in our differences.