Client Service Coordinator

A Caring Doctor (Minnesota), P.A.; Lexington (KY); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with match

PTO and Holidays

Parental Leave

Job summary

Banfield Pet Hospitals is hiring a Client Service Coordinator to help move clients and pets through the hospital, support the medical team, and deliver service that encourages return visits.

You will greet clients and pets, enter pet information, manage appointments and invoices, process prescriptions, and promote Optimum Wellness Plans with professionalism.

Strong English communication, customer service experience, and the ability to multi‑task in a busy veterinary setting are valued.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x‑ray) and exposure to radioactive substances.
• One year related experience required, customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support wellness plan clients.
• Provide professional, efficient and exceptional service at all times, welcoming clients and pets, ensuring their comfort, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Skills

Communication Skills

Time Management

Multi-tasking

Problem Solving

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Client Service Coordinator Overview

Banfield Pet Hospitals hires a Client Service Coordinator to drive the flow of clients and pets through our hospital, maximize the productivity of the veterinary medical team, and provide exceptional service that encourages return visits and referrals.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, welcoming clients and pets, ensuring their comfort, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

The Five Principles

• Quality – The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

Competencies

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening Functional
• Preventative Care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

Capabilities & Experience (Can Do)

• Ability to multi‑task: Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills: Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Corrects spelling. Demonstrates strong written and verbal communication skills.
• Organizational ability: Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
• Problem‑solving skills: Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
• Client service skills: Consistently ensures the team provides the client with attentive, courteous and informative service.
• Intellectual ability: Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
• Mathematical ability: Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
• Computer skills: Comfortably and confidently uses a computer and specialized software (Microsoft Word, Excel, Access, Outlook, etc.).

Attitudes (Willdo)

• Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures.
• Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
• Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
• Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned.
• Independence – Able and willing to perform tasks and duties without supervision.
• Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

Special Working Conditions

• Ability to work at a computer for long periods of time.
• Confidence around pets (dogs, cats, birds, reptiles, etc.).
• Work volume may often require more than 40 hours per week, including weekends and evenings.
• Must have strong reasoning, mathematics and language ability (reading, writing, speaking English).
• The noise level in the work environment is moderately high.
• Requires sufficient ambulatory skills to perform duties while at hospital.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
• Requires good hand‑eye coordination, arm‑hand‑finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Will be routinely exposed to a variety of pets that may bite or scratch, and on occasion to anesthesia, radiation, biological hazards and medication/controlled substances.

Experience, Education and Training

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x‑ray) and exposure to radioactive substances.
• One year related experience required, customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training preferred.

Pay Range and Benefits

The pay range for this role is $15.00 - $17.70 hourly.

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth) with company match
• Student Debt Relief Program for Full‑Time DVMs
• Paid Time Off and Holidays
• Top‑Tier Mental Health and Well‑Being Resources (free coaching and counseling)
• Associate Life Insurance (company‑paid) and Supplemental Life Insurance
• Company‑Paid Short‑ and Long‑Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave for birth and adoption
• Continuing Education Allowance for Eligible Positions
• Back‑Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy program
• Voluntary Protection Benefits
• Legal Plan (affordable and accessible legal coverage)
• Identity Protection service
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts on products and services
• Benefits eligibility is based on employment status: Full‑time associates are eligible for all benefit programs; part‑time associates are eligible for benefits marked with an asterisk.

About Us

Banfield is a community of caring people marked by a diversity of thought, background and approach. Together, we’re bonded by a commitment to our purpose: A BETTER WORLD FOR PETS. Our pledge is to create an inclusive environment where associates can be themselves, so that we can find value in our differences and uphold the health and well‑being of our associates.