Client Service Coordinator

Banfield Pet Hospital; Maryland; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading pet healthcare provider is seeking a Client Service Coordinator to enhance client experience and support veterinary operations. This role involves managing client interactions, facilitating efficient service, and ensuring high-quality care for pets. Ideal candidates will bring strong communication skills and a customer-focused attitude, contributing to a welcoming environment. Experience in customer service is preferred, with a high school diploma as a minimum qualification.

Qualifications

• Minimum 1-year customer service experience.
• Veterinary or medical background advantageous.

Responsibilities

• Manage client and pet flow to ensure excellent care.
• Assist with client documentation and scheduling.
• Manage financial transactions accurately.

Skills

Customer focus

Communication

Client service

Problem-solving

Attention to detail

Education

High school diploma

Job description

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Summary of Job Purpose and Function

The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and associates, and coordinates care in a friendly, welcoming, efficient manner to encourage client retention and referrals.

Essential Responsibilities and Tasks

• Promote hospital services and facilitate client and pet flow to ensure excellent care and team productivity.
• Enhance the number of pets seen by the hospital team through efficient operations.
• Provide professional, courteous, and efficient service, including welcoming clients and educating them on pet health.
• Assist with client documentation, pet data entry, and scheduling.
• Manage financial transactions accurately and conduct administrative duties.
• Perform other duties as assigned.

The Five Principles

• Quality, Responsibility, Mutuality, Efficiency, and Freedom — guiding principles for conduct and decision-making.

Qualifications and Competencies

Leadership: Customer focus, integrity, teamwork, action orientation, listening skills.

Functional Skills: Preventative care knowledge, communication, client service, prioritization, time management.

Capabilities and Experience: Multi-tasking, strong communication, organizational skills, problem-solving, client service, attention to detail, computer literacy.

Attitudes: Initiative, integrity, cooperativeness, flexibility, independence, stress resilience.

Work Conditions: Ability to work long hours, handle pets confidently, perform physical tasks, and operate in a moderately noisy environment.

Experience/Education: High school diploma preferred, minimum 1-year customer service experience, veterinary or medical background advantageous.

Equal Opportunity Statement

Banfield Pet Hospital is an equal opportunity employer committed to diversity and nondiscrimination in employment.