Client Service Coordinator

Banfield Pet Hospital

Daly City (CA)

On-site

USD 26,505 - 33,875

Full time

14 days+

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Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Continuing Education Allowance

Job summary

Banfield Pet Hospital in Daly City, California, is looking for a Client Service Coordinator to enhance client experiences and optimize the flow of clients and pets through our facility. Responsibilities include providing exceptional service, educating clients about pet health, and managing operational processes effectively.

We offer competitive benefits such as comprehensive medical, dental, and vision insurance, as well as paid time off and retirement plans. Join our team and contribute to the health and wellness of pets and their owners!

Qualifications

Excellent written and verbal communication in English.
Ability to manage multiple tasks efficiently.
Demonstrated client service skills.

Responsibilities

Drive client and pet flow through the hospital.
Promote hospital services and educate clients.
Provide exceptional service and maintain finances.

Skills

Leadership

Customer Focus

Client Service Skills

Communication Skills

Problem Solving Skills

Job description

Overview

Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities

Live and exemplify the Five Principles of Mars, Inc. within self and team.
Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet\'s health.
Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian\'s instructions, selling retail products and scheduling future appointments.
Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
Conduct administrative functions as necessary.
Other job duties as assigned.

Five Principles

Quality: The consumer is our boss, quality is our work and value for money is our goal. Responsibility: As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality: A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency: We use resources to the full, waste nothing and do only what we can do best. Freedom: We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications / Competencies

Leadership
Customer Focus
Peer Relationships
Integrity & Trust
Action Oriented
Listening
Functional
Preventative care and OWPs
Communication Skills
Client Service Skills
Priority Setting
Time Management

Capabilities and Experience (CAN DO)

Ability to multi-task: Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
Communication skills: Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
Organizational ability: Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
Problem solving skills: Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
Client service skills: Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
Intellectual ability: Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.

Pay

The pay range for this role is $19.24 - $24.59 Hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Benefits and Additional Details

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Eligibility details apply (Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs; Part-time Associates are eligible for those benefits with an asterisk (*)). Some benefits are described below: