Client Service Coordinator

A Caring Doctor (New Jersey), P.C.; Edison (NJ); On-site; USD 24,383 - 31,161; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans

Paid Time Off and Holidays

Top-Tier Mental Health Resources

Job summary

A Caring Doctor (New Jersey), P.C. is looking for a Client Service Coordinator to enhance client and pet experiences. You will ensure seamless operations, manage client interactions, and provide exceptional service in a veterinary environment.

The ideal candidate will have experience in customer service, strong communication skills, and a passion for pets. Benefits include generous medical, dental, and vision insurance, along with retirement plans and paid time off.

Qualifications

• Ability to manage multiple tasks efficiently.
• Strong written and verbal communication skills.
• Experience in customer service is preferred.

Responsibilities

• Drive client flow and coordinate care within the hospital.
• Educate clients about services and pet health.
• Manage financial transactions accurately.

Skills

Customer Service Skills

Communication Skills

Problem Solving Skills

Organizational Ability

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

THE FIVE PRINCIPLES

• Quality – The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS COMPETENCIES

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening Functional
• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

• Ability to multi‑task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills – Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability – Demonstrates a systematic approach in carrying out assignments, is very orderly and excels at cutting through confusion and turning chaos into order.
• Problem solving skills – Demonstrates a strong ability to identify, analyze and solve problems, translating problems into practical solutions.
• Client service skills – Consistently ensures the team provides the client with attentive, courteous and informative service, gaining personal satisfaction from delivering great service.
• Intellectual ability – Accurately and consistently follows instructions delivered in an oral, written or diagram format, can provide directions.
• Mathematical ability – Ability to add, subtract, multiply and divide, compute rates, ratios and percentages; ability to convert units of measurement.
• Computer skills – Comfortably and confidently uses a computer and specialized software such as Microsoft Word, Excel, Access, Outlook, etc.

ATTITUDES (WILLDO)

• Initiative – Willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems and presenting options and ideas to enhance current processes or procedures.
• Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals, exhibits honesty, discretion, and sound judgment.
• Cooperativeness – Willing to work with others, collaborating and compromising where necessary, promptly sharing relevant information with others.
• Flexibility – Open to changing situations and opportunities and willing to perform all tasks assigned.
• Independence – Able and willing to perform tasks and duties without supervision.
• Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

SPECIAL WORKING CONDITIONS

• Ability to work at a computer for long periods of time.
• Confidence around pets (dogs, cats, birds, reptiles, etc.).
• Client needs and work volume may often require more than 40 hours per week; may require working weekends and evenings.
• Reasoning, memory, mathematics and language ability to perform duties proficiently.
• Moderately high noise level.
• Requires sufficient ambulatory skills to perform duties while at hospital.
• Ability to stand, walk, stoop, kneel, crouch, and climb; manipulate (lift, carry, move) up to 50 pounds.
• Requires good hand‑eye coordination, arm‑hand‑finger dexterity, and visual acuity to use a keyboard and operate equipment.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus.
• Exposure to a variety of pets, anesthesia, radiation, biological hazards and medication/controlled substances.

EXPERIENCE, EDUCATION AND/OR TRAINING

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x‑ray) and exposure to radioactive substances.
• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

PAY RANGE

The pay range for this role is $17.70 – $22.62 hourly. The range reflects a general hiring range for the area, with the specific rate determined based on candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

BENEFITS

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth) with company match
• Student Debt Relief Program for Full‑Time DVMs
• Paid Time Off and Holidays
• Top‑Tier Mental Health and Well‑Being Resources, including free coaching and counseling sessions
• Associate Life Insurance (company‑paid) and optional supplemental coverage
• Company‑Paid Short‑ and Long‑Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave for birth and adoption
• Continuing Education Allowance for eligible positions
• Backup Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy program
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts on products and services