Client Service Coordinator - 000583

Medical Management International, Inc.; Mechanicsburg (Cumberland County); On-site; USD 20,664 - 25,747; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Continuing Education Allowance

Job summary

VCA Inc. is seeking a Client Service Coordinator who drives the client and pet flow in our hospital and maximizes the productivity of our veterinary team. Responsibilities include promoting hospital services, ensuring exceptional client engagement, and managing client documentation. Ideal candidates will exhibit strong leadership, customer service skills, and the ability to work efficiently in a dynamic environment.

This role offers a pay range of $15.00 - $18.69 per hour and a comprehensive benefits package to support your well-being and professional growth.

Qualifications

• Ability to multi-task and manage multiple tasks effectively.
• Demonstrates strong written and verbal communication skills.
• Systematic approach in carrying out assignments.

Responsibilities

• Drive client and pet flow through the hospital.
• Promote hospital services and ensure superior client care.
• Manage finances and enforce proper opening and closing procedures.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Problem Solving

Job description

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

THE FIVE PRINCIPLES

• Quality – The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening Functional
• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

• Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills – Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
• Problem solving skills – Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
• Client service skills – Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
• Intellectual ability – Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.

Salary

The pay range for this role is $15.00 - $18.69 Hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Benefits

Here at Banfield, we prioritize your well‑being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets.

Check out some of our “Meow‑velous” benefits:

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth) – Invest in your future and enjoy a generous company match to help you build a secure financial future.
• Best‑in‑Class Student Debt Relief Program (for Full‑Time DVMs)
• Paid Time Off and Holidays – Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.
• Top‑Tier Mental Health and Wellbeing Resources – Access our industry‑leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.
• Associate Life Insurance (company‑paid) & Supplemental Life Insurance – Protect your loved ones with our company‑paid Associate life insurance and option to purchase additional coverage.
• Company‑Paid Short‑ and Long‑Term Disability – Feel secure knowing that if you face a temporary or long‑term disability, you’ll have financial protection.
• Flexible Spending Accounts (FSA) – Save on healthcare and dependent care expenses by setting aside pre‑tax money.
• Health Savings Account (HSA) – Make the most of your healthcare dollars with a tax‑advantaged HSA.
• Paid Parental Leave – We support growing families with paid parental leave for both birth and adoption.
• Continuing Education Allowance (for Eligible Positions) – Financial assistance to pursue continuing education opportunities.
• Back‑Up Child and Elder Care & Family Support Resources – Help you keep things running smoothly when life's unpredictable moments arise.
• Fertility and Family Building Support – Comprehensive support for fertility treatments and family‑building options.
• Digital Exercise Therapy – Stay active and healthy with our digital exercise therapy program.
• Voluntary Protection Benefits – Peace of mind with protection against the unexpected.
• Legal Plan – Additional peace of mind with an affordable and accessible legal plan.
• Identity Protection – Safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.
• Commuter Benefits – Convenient and cost‑effective daily journey.
• Three Free Optimum Wellness Plans for Pets – Ensure your pets receive the best preventive and general care.
• Exclusive Discounts – Savings on products and services.

Benefits eligibility is based on employment status. Full‑time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part‑time Associates are eligible for those benefits with an asterisk (*).