Client Care Coordinator

Synergy HomeCare; Peoria (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay ranges

Paid vacation and travel allowances

Company vehicle (after 90 days)

Job summary

SYNERGY HomeCare is seeking a Client Care Coordinator / Trainer to lead caregiver training, coordinate client introductions, and ensure high-quality home care services. The role supports a licensed, independently owned and operated national agency

The position offers part- or full-time opportunities with competitive pay and a focus on compassionate care, client satisfaction, and adherence to state regulations.

Qualifications

• Two years supervisory or management experience in a home care setting preferred.
• CNA with minimum of Associates Degree required.
• Strong communication and organizational skills.

Responsibilities

• Conduct client introductions and train caregiver teams.
• Coordinate training schedule with the Operations Manager.
• Assist with covering shifts and filling shifts as needed.
• Identify key training needs and ensure regulatory compliance.
• Provide exemplary customer service and act as liaison with clients and families.

Skills

Relationship building

Time management

Communication skills

Education

CNA with Associates Degree

Job description

Experience the SYNERGY HomeCare difference, where we are united under one purpose, to bring wholehearted, life-energizing care to as many people as possible - on their terms, in their own homes. And that starts with compassionate, care-minded people like YOU! When you join the SYNERGY HomeCare team as a Client Care Coordinator /Trainer, you will feel appreciated, recognized, and rewarded for the comforting, life-affirming care that comes right from your heart! Our promise to our clients is to bring full support for fuller lives and elevate their confidence, knowing they have someone like you by their side.

Do you:

• Enjoy serving others with an unbridled passion
• Utmost concern for ensuring any and all clients are taking care of?
• Have a focus on CARE and ensuring continuity of care with service partners.
• Have a big heart with a lot of love to share?
• Take charge with a warm smile?

We are hiring a Client Care Coordinator / Trainer who can answer yes to these questions. At SYNERGY HomeCare, we create a world of care at home for all, which means you will have the opportunity to support a dedicated team in caring for a wide variety of people, spanning all ages and all abilities. We are seeking a Client Care Coordinator / Trainer to join our independently owned and operated national agency.

What you should know about the Client Care Coordinator / Trainer position with SYNERGY HomeCare:

Client Care Coordinator Benefits:

• Competitive pay ranges between; additional consideration may be granted to those with substantial knowledge and experience with home care regulations, practices, management
• Paid earned vacation and travel allowances.
• Reimbursment stipend
• Part-time or full-time available
• Company vehicle (after 90 days)

Client Care Coordinator Responsibilities:

• a. Conduct client introductions and train andsupport caregiverteammembers
• b. Report totheOperationsManagertocoordinateon training schedule and compliance
• c. Assist with covering shifts in the event of call-offs
• d. Assist with filling shifts
• e. Actaskeycaregiverwhennotconductingtraining
• f. Identifykeyareasoftrainingandset upappropriatedeliverysystemsforcaregivers including caregiver orientation compliance with state regulations
• g. ConductQualityAssessment atclient sitesandonthephone
• h. Act asambassadoron behalfofthe organization
• I. Help to improve employee and client retention rates through active communication and problem-solving efforts
• J. Becomeareliable point ofcontactforeach careproviderandclient
• K. Innovateandcreateinitiativestoenhancethecompany's reputation
• L. Providing exemplary customer service
• M. Communicating regularly with clients and their families
• N. Other duties as assigned
• O. Evaluate care notes and ensure training compliance amongst caregiver team
• P. Conduction recruiting, orientations, and help with employee managements and reviews

Client Care Coordinator Requirements:

• Experience – Two years supervisory or management experience in a home care setting preferred; or Three years Training experience in a caregiving environment
• Education – CNA with minimun of Associates Degree
• Skills – Developing personal relationships, time management skills, exemplary communication skills
• Characteristics – This is an autonomous position, so we’re looking for individuals that are self-motivated and willing to learn.