Client Service Concierge & Receptionist

H&R Block, Inc.; Darlington (SC); On-site; USD 1,653,000 - 2,204,000; Full time

Job summary

H&R Block in Darlington, SC is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, answer phones, and connect them with the right tax professional. You will help with scheduling and ensure a smooth client experience.

Ideal candidates have customer service experience, the ability to multi-task in a fast-paced environment, strong organizational skills, and proficiency with Microsoft Office. A high school diploma is preferred.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Multi-tasking

Time management

Fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Darlington, SC is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, answer phones, and connect them with the right tax professional. You will help with scheduling and ensure a smooth client experience.

Ideal candidates have customer service experience, the ability to multi-task in a fast-paced environment, strong organizational skills, and proficiency with Microsoft Office. A high school diploma is preferred.