Client Service Associate - Surety

Arthur J. Gallagher & Co. (AJG); Hanover (MD); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Job summary

Gallagher is seeking a Client Service Associate to join our Commercial team. You will help clients solve challenges and deliver tailored insurance solutions, working with colleagues to ensure meaningful client interactions and service excellence.

You will support renewals, new business applications, and processing certificates of insurance, while collaborating with team members to improve workflows and maintain data accuracy for compliant, high-quality results.

Qualifications

• High school diploma or GED required.
• Minimum 1+ years of relevant work experience.
• Proficiency in Microsoft Office.
• Desire to build relationships and deliver results.
• Adaptability and resilience with shifting priorities.
• Collaborative mindset to work across Gallagher.

Responsibilities

• Assist with renewal processes and provide high-quality solutions.
• Handle new business applications and prepare proposals.
• Process certificates of insurance and maintain data accuracy.
• Collaborate to improve workflows and maintain productivity.
• Ensure compliance with regulations and service standards.
• Build strong client relationships and provide support.

Skills

Microsoft Office

Education

High school diploma or GED

Associate's degree or certificate (preferred)

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher,we’relooking for a Client Service Associate to join ourCommercialteam. In this role,you’llhelp clients solve challenges and deliver tailored insurance solutions.You’llwork closely with colleagues to ensure every client interaction is meaningful and impactful. This is your chance to be part of a team that values collaboration, growth, and service excellence.

You’llplay a key role in supporting our clients and ensuring their needs are met. From helping with renewals to processing certificates of insurance,you’llhandle important tasks that keep our operations running smoothly.You’llalso collaborate with team members to improve workflows, nurture client relationships, andmaintainaccuratedata. Your work will directly contribute to delivering high-quality results and meeting compliance standards.

How you'll make an impact

Here’swhatyou’lldo:

• Contribute to the renewal process by deliveringtimelyand high-quality solutions to clients.
• Support New Business activityviahandling ofnew business applications, compiling client information, and preparing high quality andaccurateproposals for potential clients.
• Process certificates of insurance and ensure all client and policy dataisup-to-datein Gallagher’s systems.
• Work with your team to improve processes, meet goals, andmaintainhigh productivity standards.
• Conduct regular audits to ensure compliance with regulations and service standards.
• Use Gallagher’s technology to enhance productivity and deliver quality results.
• Manage multiple priorities effectively,ensuringall tasks are completed on time.
• Build strong relationships with clients and their representatives, ensuring they feel supported and valued.

About You

Here’swhatyou’llbring to the role:

A high school diploma or GED.

• Minimum of 1+ years relevant work experience.
• Proficiencyin Microsoft Office
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.

Preferred qualifications:

• Anassociate'sdegree, professional certification, or equivalent training.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)