Client Service Associate - South Lockport, New York

LPL Financial; New York (NY); On-site; USD 74,071,000 - 123,441,000; Full time

Job summary

LPL Financial in South Lockport, New York, is hiring a Registered Client Service Associate (CSA) for a full-time, on-site role. The CSA provides administrative support to an advisor or team of advisors, handling daily, monthly, and annual tasks to help clients pursue their financial goals.

The ideal candidate has strong attention to detail, excellent customer service skills, and the ability to adapt to a changing environment.

Qualifications

• Bachelor’s degree in Business, Accounting or Finance.
• Series 66 (or Series 63/65) and Series 7 license or ability to obtain within 120 days.
• 2+ years of experience working with Financial Advisors, Branch and Home Office support teams.
• 2+ years brokerage/financial services industry knowledge.

Responsibilities

• Inbound client calls, schedule appointments, and prepare materials for client meetings
• Keep client management systems up to date with client information
• Assist with various documentation requirements for new business
• Manage account activities that are operational in nature –new accounts, cash management, transfers, and account maintenance
• Conduct proactive outreach to clients and advisors on time sensitive activities (e.g., RMDs)
• Educate clients on account services, capabilities, and new technology – eSignature, paperless statements, Account View (client portal)

Skills

Customer service

Communication

Attention to detail

Education

Bachelor’s degree in Business/Accounting/Finance

Tools

Microsoft Word

Excel

PowerPoint

CRM applications

Job description

Where Ambition Meets Innovation

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Where Ambition Meets Innovation

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview

This role is a fulltime on-site role in South Lockport, New York. The primary role of the Registered Client Service Associate (CSA) is to provide administrative support to an advisor or team of advisors, including any and all daily, monthly, and annual tasks. The Registered CSA helps the advisor maintain his or her practice and deliver positive results for the advisor’s clients. The ideal candidate will have a strong attention to detail, excellent customer services skills (both verbal and written), and a proven ability to adapt to a changing work environment. This is an in-branch position within Cornerstone Community Federal Credit Union.

Responsibilities

• Inbound client calls, schedule appointments, and prepare materials for client meetings
• Keep client management systems up to date with client information
• Assist with various documentation requirements for new business
• Manage account activities that are operational in nature –new accounts, cash management, transfers, and account maintenance (e.g., periodic distributions, debits)
• Conduct proactive outreach to clients and advisors on time sensitive activities (e.g., RMDs)
• Assume ownership of inquiries and requests; communicate with internal departments to ensure clients’ expectations for timely service delivery are met
• Educate clients on account services, capabilities, and new technology – eSignature, paperless statements, Account View (client portal), etc.
• Partners with Financial Advisor to strategize on opportunities to meet the needs of clients
• May assist in executing trades for clients as needed to support the Financial Advisor

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements

• Bachelor’s degree; preferably in Business, Accounting or Finance
• Series 66 (or Series 63/65) and Series 7 license or ability to obtain within 120 days
• 2+ years of experience working with Financial Advisors, Branch and Home Office support teams
• 2+ years brokerage/financial services industry knowledge

Preferences

• Strong customer focus, excellent verbal and written communication skills; able to explain complex information clearly and simply
• Proven ability to independently and efficiently manage multiple projects concurrently in a fast‑paced environment
• Organized with a strong attention to detail and problem-solving abilities
• Outstanding interpersonal skills with the ability to build and foster relationships with clients, coworkers, and internal/external partners
• Strong analytical skills and ability to research information
• Demonstrates drive, initiative, and motivation
• Proficiency in Microsoft Word, Excel, and PowerPoint; CRM applications
• Able to utilize internal resources, training & self‑service options
• Prior Customer Service experience in financial services required

Pay Range

$25.85-$43.08/hour

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Company Overview

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Principals only. EOE.

Information on Interviews

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at [phone].

EAC 5.19.26