Client Service Associate

LPL Financial LLC; Lakeland (FL); On-site; USD 67,456,000 - 112,239,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Job summary

LPL Financial Holdings Inc. in Lakeland, FL seeks a Client Service Associate to provide administrative support to an advisor or team of advisors on-site five days a week. You will manage client communications, scheduling, and documentation to ensure timely service and accuracy.

The role requires experience with MS Word/Excel/PowerPoint and strong customer service skills, plus familiarity with CRM systems. Bachelor's degree in business/finance and Series 7/66 preferred.

Qualifications

• 2+ years of experience with Microsoft Word, Excel and PowerPoint.
• 2+ years of prior Customer Service experience.
• Bachelor's degree in Business, Accounting or Finance.
• Series 7 and/or Series 66 license required or pursuing/completed.

Responsibilities

• Inbound client calls, schedule appointments, and prepare materials for client meetings.
• Keep client management systems up-to-date with client information.
• Assist with documentation for new business.
• Manage account activities: new accounts, cash management, transfers, and maintenance.
• Proactive outreach to clients/advisors on time-sensitive activities (e.g., RMDs).
• Educate clients on account services and tools (eSignature, paperless statements, Account View).

Skills

Microsoft Word

Excel

PowerPoint

CRM applications

Customer service

Communication

Detail oriented

Education

Bachelor's degree (Business/Accounting/Finance)

Tools

CRM systems

LPL Office Essentials

iKnow

Job description

Where Ambition Meets Innovation Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview

The primary role of the Client Service Associate (CSA) is to provide administrative support to an advisor or team of advisors, including any and all daily, monthly, and annual tasks. The CSA helps the advisor maintain his or her practice and deliver positive results for the advisor’s clients. The ideal candidate will have a strong attention to detail, excellent customer services skills (both verbal and written), and a proven ability to adapt to a changing work environment.

This is an on-site employment opportunity in Lakeland, FL that would allow you to support Financial Advisors associated with LPL Financial. You will join a team that is dedicated to helping clients in every stage of their financial life. This exciting position will allow you to grow your career and by helping people and families that look to our Financial Advisors for financial solutions. (Candidate is expected to be in the office 5 days a week - NOT REMOTE).

Responsibilities

• Inbound client calls, schedule appointments, and prepare materials for client meetings
• Keep client management systems up-to-date with client information
• Assist with various documentation requirements for new business
• Manage account activities that are operational in nature –new accounts, cash management, transfers, and account maintenance (e.g., periodic distributions, debits)
• Conduct proactive outreach to clients and advisors on time sensitive activities (e.g., RMDs)
• Assume ownership of inquiries and requests; communicate with internal departments to ensure clients’ expectations for timely service delivery are met
• Educate clients on account services, capabilities, and new technology – eSignature, paperless statements, Account View (client portal), etc.
• Partners with Financial Advisor to strategize on opportunities to meet the needs of clients
• May assist in executing trades for clients as needed to support the Financial Advisor

What we are looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements

• 2+ years of experience utilizing Microsoft Word, Excel, and PowerPoint; CRM applications
• 2+ years of prior Customer Service experience
• Satisfactory completion of LPL Office Essentials or equivalent within 90 days of role
• Financial service industry experience
• Bachelor’s degree; preferably in Business, Accounting or Finance
• Experience working with Financial Advisors, Branch and Home Office support teams
• 2-7 years brokerage/financial services industry knowledge
• Series 7 and/or Series 66 license
• Strong analytical skills and ability to research information
• Demonstrates drive, initiative, and motivation
• Ability to utilize internal resources, training & self-service options available such as iKnow, Resource Center, LPLU, etc.
• Strong customer focus, excellent verbal and written communication skills; able to explain complex information clearly and simply
• Proven ability to independently and efficiently manage multiple projects concurrently in a fast-paced environment
• Organized with a strong attention to detail and problem-solving abilities
• Outstanding interpersonal skills with the ability to build and foster relationships with clients, coworkers, and internal/external partners

Pay Range

Pay Range: $23.52-$39.17/hour

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.

Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as:

• 401K matching
• health benefits
• employee stock options
• paid time off
• volunteer time off

Company Overview

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans.

The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.

For further information about LPL, please visit www.lpl.com.

For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run thriving businesses. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best.

Simply put, we take care of our advisors and institutions, so they can take care of their clients.

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities.

EOE.

Information on Interviews

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.

During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.

Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at [phone].

EAC 5.19.26 LPL Financial is the nation’s largest independent broker-dealer.*

Our company is widely known for its financial strength, exceptional service, and favorable industry reputation among financial professionals.

To understand who we are, it’s important to know our core belief: financial guidance is a fundamental need for everyone.

LPL Financial creates the space to let you do what you do best – create personal, long-term client relationships that turn financial aspirations into realities.

Each year, thousands of financial professionals successfully manage billions of dollars in assets.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact.

To learn more about our organization visit our About LPL page.

* As reported by Financial Planning magazine, June 1996-2019, based on total revenue.

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