Client Service Associate II

JPMorganChase; New York (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

JPMorganChase is seeking a Client Service Delivery Associate II to strengthen client relationships and provide exceptional operational support in a dynamic banking environment.

You will address client inquiries, process transactions, and troubleshoot complex issues while coordinating with multiple departments to ensure policy compliance and smooth service delivery. This role emphasizes change management and proactive client engagement.

Qualifications

• Proven ability to detect and prevent fraudulent transactions; protect clients and firm.
• Able to liaise with multiple departments to ensure compliance with standards and policies.
• Skilled at influencing internal stakeholders to drive beneficial outcomes.
• Experience facilitating change management and strategic communications.
• Proficient with digital tools and emerging technologies.
• Strong analytical, technical, and problem-solving skills.

Responsibilities

• Troubleshoot client issues and protect against financial and reputational risk.
• Facilitate change management processes with clear strategic communications.
• Advise clients using market knowledge while monitoring industry best practices.
• Improve service delivery through process automation and strong client relationships.
• Monitor trade discrepancies, perform root cause analysis and manage fails.

Skills

Fraud prevention

Stakeholder management

Change management

Negotiation

Communication

Digital literacy

Analytical thinking

Job description

Job Description

Join our dynamic team as a Client Service Delivery Associate II and become a vital part of our mission to elevate client experiences.

As a Client Service Delivery Associate II within JPMorganChase, you will play a pivotal role in enhancing our client relationships by providing exceptional customer service and operational support. Your broad knowledge of banking principles and practices will be instrumental in addressing client inquiries, processing transactions, and troubleshooting complex issues. Your proficiency in strategic planning and change management will enable you to identify opportunities for improvement and drive initiatives that enhance service delivery. Your role will also involve liaising with various departments, ensuring compliance with technical standards and policies, and making decisions that have a direct impact on our departmental outcomes. Your ability to influence and manage internal stakeholders will be key in achieving our shared goals.

Job Responsibilities

• Deliver comprehensive client service by troubleshooting issues and protecting against financial and reputational damage.
• Facilitate change management processes, ensuring strategic communications and mitigating stakeholder impact.
• Advise clients using market product knowledge while maintaining awareness of industry practices.
• Optimize service delivery by implementing process automation initiatives and building strong client relationships.
• Monitor and resolve trade discrepancies, conducting root cause analysis and managing fails effectively.

Required Qualifications, Capabilities And Skills

• Demonstrated proficiency in detecting and preventing fraudulent transactions to protect clients and the institution.
• Ability to liaise with various departments to ensure compliance with technical standards and organizational policies.
• Skilled in influencing and managing internal stakeholders to drive mutually beneficial outcomes and develop collaborative relationships.
• Expertise in facilitating change management and strategic communication with strong negotiation and communication skills.
• Proficiency in digital literacy and the implementation of emerging technologies.
• Strong analytical, technical, and problem-solving skills with keen attention to detail.

Preferred Qualifications, Capabilities And Skills

• Emerging markets
• Capability to analyze processes and recommend improvements for quality and efficiency.
• Skilled in driving continuous improvement initiatives to enhance client experiences.
• Experience in client-facing roles across multiple business areas and functions.
• Strong analytical, problem-solving, and decision-making skills for effective independent work.
• Knowledge of the securities industry and back-office operations, with the ability to proactively identify areas for improvement.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put the customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.