Client Service Associate II

Aumni; Charlotte (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase & Co. in Charlotte, NC seeks a Client Service Associate II to support public fund collateralization and pledging instruments. You’ll execute transactions accurately, maintain records, and collaborate with clients and internal teams to improve workflows and service quality.

The role emphasizes risk awareness, timely decision making, and expansion of knowledge across collateral types, with opportunities to contribute to process improvements and client satisfaction.

Qualifications

• Experience in client service, collateral management, or related financial operations.
• Strong knowledge of fixed income securities and collateral practices.
• Clear written and verbal communication for stakeholders.
• Ability to make timely decisions within defined controls.
• Strong analytical skills with high attention to detail.

Responsibilities

• Manage a portfolio of clients and administer collateral and pledging instruments accurately and on time.
• Oversee letters of credit processes with clients and internal partners.
• Maintain collateral records in designated systems and adjust positions as needed.
• Execute collateral transactions in a time-sensitive, risk-aware environment.
• Review documents to ensure compliance with policies and regulations.
• Document processes to reinforce a robust control framework.
• Develop knowledge across collateral types and drive process improvements.
• Build relationships with clients and internal stakeholders to improve efficiency.
• Research issues, communicate outcomes, and escalate when needed.
• Prepare reports and presentations using Word, Excel, and PowerPoint.

Skills

Client service

Collateral management

Fixed income knowledge

Communication skills

Analytical thinking

Decision making

Attention to detail

Risk awareness

Microsoft Office

Education

Bachelor’s degree or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Job description

Step into a client-focused role where accuracy, judgment, and responsiveness make a direct impact. You will support collateral servicing for public fund clients by managing pledging instruments and time-sensitive requests in a well-controlled environment. You will partner closely with internal teams and clients to strengthen digital experience and operational efficiency. If you enjoy solving problems, improving processes, and delivering consistent service, this role offers meaningful opportunities to grow.

Job summary

As a Client Service Associate II in the Collateral management team, you will support public fund collateralization by managing a portfolio of clients and pledging instruments. You will execute transactions and service requests accurately and on time while reinforcing a strong risk and control approach. You will collaborate with internal partners and clients to improve end-to-end workflows, pledging efficiency, and overall service experience.

Job responsibilities

• Manage a portfolio of clients by administering collateral and pledging instruments accurately and on time to meet established requirements
• Oversee the letters of credit process by reviewing documentation, coordinating with clients and internal partners, and supporting issuance and ongoing maintenance
• Maintain collateral records in designated systems by updating client data and adjusting security positions as needed to support client requirements
• Execute collateral-related transactions and requests in a business-critical environment, prioritizing timeliness, accuracy, and risk awareness
• Review agreements, investment policies, and related documentation to support compliance with applicable regulations, policies, and departmental procedures
• Build and maintain an effective risk and control approach by documenting processes and reinforcing a robust control framework
• Develop working knowledge across collateral types (e.g., government and agency securities, municipal securities, mortgage-backed securities, letters of credit)
• Drive process improvement by contributing to initiatives such as education, workflow enhancements, projects, and operational conversions
• Build strong working relationships with clients and internal stakeholders to improve collateral efficiency and support timely execution
• Research and resolve issues by investigating root causes, communicating outcomes clearly, and escalating appropriately when needed
• Prepare reporting and presentations using Microsoft Office tools (Word, Excel, PowerPoint) to support analysis and stakeholder updates

Required qualifications, capabilities and skills

• Experience in client service, collateral management, portfolio servicing, or a closely related financial services operations role
• Demonstrated knowledge of fixed income securities and collateral practices, including letters of credit concepts and processes
• Strong written and verbal communication skills, including the ability to present information clearly to stakeholders
• Proven ability to make timely decisions using sound judgment within defined procedures and controls
• Strong analytical and problem-solving skills with high attention to detail in a high-volume, time-sensitive environment
• Ability to manage multiple priorities and adapt quickly to changing requirements while maintaining accuracy and controls
• Experience reviewing documentation and applying policies/procedures to support compliance and risk management expectations
• Experience supporting system reviews, user testing, or process validation activities as needed
• Proactive approach to learning new processes and recommending improvements that enhance efficiency and reduce risk
• Ability to provide backup support to peers to maintain consistent team delivery
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint)

Preferred qualifications, capabilities and skills

• Bachelor’s degree or equivalent practical experience
• Experience supporting digital or workflow tools that improve client or operational experience
• Comfort with technical concepts and learning new systems quickly
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Support public fund collateral servicing through accurate execution, risk awareness, and strong client partnership.