Client Operations Associate II

Aumni; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Employee wellness programs

Job summary

JPMorganChase is seeking a Client Operations Associate II to join the Client Service Delivery team in the United States. The role focuses on enhancing the client experience through efficient transaction processing and issue resolution, while supporting strategic plans and process improvements.

You will collaborate across departments to ensure smooth onboarding and multi-product support. The position emphasizes anti-fraud awareness, strong teamwork, and continual improvement, with opportunities

Qualifications

• Experience in customer service operations, focusing on transaction processing and issue resolution.
• Ability to support strategic plans and process improvements in client operations.
• Self-starter with independent judgment and strong attention to detail.

Responsibilities

• Assist daily operations of the client service center, ensuring efficient transaction processing and prompt resolution of inquiries.
• Support implementation of strategic plans to enhance service delivery and optimize operational efficiency.
• Coordinate with departments to ensure seamless onboarding and product/platform support.
• Apply anti-fraud strategies to detect and prevent fraudulent transactions.
• Participate in team meetings to communicate objectives and drive a culture of collaboration.

Skills

Customer service operations

Transaction processing

Issue resolution

Strategic planning

Process improvement

Team collaboration

Attention to detail

Verbal & written communication

Anti-fraud awareness

AI analytics awareness

Education

BS/BA degree or equivalent military experience

Tools

AI-powered analytics

Workflow automation

Intelligent process tools

Job description

You have experience in customer service operations with a focus on transaction processing and issue resolution. You also have the ability to support the implementation of strategic plans and process improvements in a client operations environment. This is the team for you.

As a Client Operations Associate II within the Client Service Delivery team at JPMorganChase, you will play a crucial role in enhancing the client experience in one of the world's most innovative banks. You will support a team dedicated to providing exceptional service and operational excellence, ensuring that our clients' needs are met with efficiency and care. We value a team culture that fosters collaboration, innovation, and personal growth, and we are committed to making a positive impact on both our clients and the wider community. Join us in a role that offers the opportunity to support, innovate, and grow.

Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers a unique opportunity to enhance your leadership skills while driving impactful solutions for our clients. As part of our team, you'll experience career growth and mobility, supported by a culture that values collaboration and continuous improvement. Embrace the chance to make a difference and be rewarded with a fulfilling career journey. Discover the benefits of joining a team that prioritizes both client and employee satisfaction.

Job responsibilities

• Assist in the daily operations of the client service center, ensuring efficient transaction processing and prompt resolution of client inquiries and issues.
• Support the implementation of strategic plans to enhance service delivery, utilizing automation technologies and continuous improvement methodologies to optimize operational efficiency.
• Coordinate with various departments to ensure seamless client onboarding and support across different products and platforms.
• Apply anti-fraud strategies to detect and prevent fraudulent transactions, safeguarding both the client and the institution from potential financial and reputational damage.
• Participate in regular team meetings to communicate performance objectives, receive training, and contribute to a culture of collaboration and innovation.

Required qualifications, capabilities, and skills

• Experience in customer service operations, with a focus on transaction processing and issue resolution.
• Ability to support the implementation of strategic plans and process improvements in a client operations environment.
• Self-starter with the ability to complete tasks independently and demonstrated ability to use independent judgment in decision-making with a strong attention to detail.
• Ability to work effectively within a team, with experience in setting performance objectives, receiving training, and contributing to a culture of collaboration and innovation.
• Strong verbal and written communication skills, with the ability to build and foster relationships with internal and external partners, and for delivering an excellent customer experience.

Preferred qualifications, capabilities, and skills

• BS/BA degree or equivalent military experience preferred, with experience in a financial services or banking environment.
• Developing ability to support continuous improvement initiatives, assist in project management efforts, and utilize presentation skills to communicate operational insights.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Join the Client Operations team that helps customers find solutions at one of the world’s most innovative banks