Client Service Associate

Cerity Partners; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) savings with 4% match

Flexible PTO

Parental Leave

Education support for designations

Community involvement

Commuter benefits

Job summary

Cerity Partners in San Francisco is seeking a Client Service Associate to support Wealth Advisors and Partners, handling 100–150 clients and serving as the liaison with custodians. The role emphasizes operational excellence and client communications.

Responsibilities include processing transactions, account setup, asset transfers, and routine reporting, while maintaining accuracy in CRM and collaborating with the service team.

Qualifications

• 2-3 years of experience in the Financial Services industry, preferably with a broker-dealer, a mutual fund company, or a registered investment advisor.
• BS/BA degree from an accredited college or university or equivalent experience required.
• Series 65 preferred / required within first year of employment.
• Schwab Institutional, Fidelity Investments, Black Diamond, Orion, and/or Salesforce

Responsibilities

• Execute daily client transactions and interface with custodians for client activity.
• Coordinate setup and maintenance of client accounts at custodians.
• Initiate and follow through with asset transfers.
• Coordinate cashiering needs (wires, checks, EFTs).
• Compile and complete client and custodian paperwork.
• Troubleshoot and resolve client issues; escalate as needed.
• Prepare annual/semi-annual portfolio reviews and monthly/quarterly reports.
• Trade client accounts when appropriate.
• Communicate with clients and other parties in writing and verbally to provide superior service.
• Record client activity in CRM and provide backup support to team.

Skills

MS Office

Interpersonal communications

Detail orientation

Time management

Analytical skills

Customer focus

Organizing skills

Team orientation

Education

BS/BA degree

Tools

Schwab Institutional

Fidelity Investments

Black Diamond

Orion

Salesforce

Job description

Position Summary:

The Client Service Associate provides operational support to our Wealth Advisors and/or Partners, providing services for 100 to 150 clients. The Client Service Associate is a key member of the service team for each client and serves as the liaison that facilitates the relationship between the client and the custodian.

Primary Responsibilities

• Responsible for execution of all daily client transactions and activity. Interface with custodians and other professional interested parties on behalf of clients to complete client transactions and facilitate operational processes, providing information, guidance and instructions as circumstances dictate. These responsibilities include:

• Coordinate the set up and ongoing maintenance of client accounts at the custodians.

• Initiate and follow through with asset transfers.

• Coordinate cashiering needs such as wires, checks, EFTs, etc.

• Compile and complete necessary client and custodian paperwork.

• Troubleshoot and resolve client issues – elevate internally with team or with custodian as required.

• Prepare annual and semi-annual investment portfolio reviews as well as any monthly or quarterly reports for clients.

• Trade client accounts, if appropriate.

• Communicate directly with clients and other interested parties, in both written and verbal formats, as needed to provide superior client service.

• Record all client contact and activity information into our CRM system.

• Provide other support to the client service teams as needed.

• Backup Client Service Associate team members.

• Backup reception and phones when needed.

• Demonstrate professional, ethical, and courteous conduct in responsibilities and dealings with clients, prospects, COIs, colleagues, and other business entities. This includes compliance with legal, professional, and established firm standards of conduct. Uphold all Cerity Partner values as work is performed.

Required Qualifications:

• 2-3 years of experience in the Financial Services industry, preferably with a broker-dealer, a mutual fund company, or a registered investment advisor.

• BS/BA degree from an accredited college or university or equivalent experience required.

Preferred Qualifications:

• Series 65 preferred / required within first year of employment.

• Schwab Institutional, Fidelity Investments, Black Diamond, Orion, and/or Salesforce

Skills and Competencies:

• Strong MS Office skills required.

• Ability to interact professionally with high-net-worth clients and institutions.

• Flexible in day-to-day work flow. Cooperative team player: willing to put team ahead of self.

• Interpersonal Communications

• Detail-Orientation/Quality Focus

• Time-Management

• Analytical Skills

• Customer Focus

• Organizing Skills

• Business or Job-Specific Knowledge

• Team Orientation

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

Compensation Range:

$90,000-120,000

Why Cerity Partners:

Our people drive our success by working together to deliver exceptional service to our clients. Below is a glimpse of the key elements of our total rewards package:

• Health, dental, and vision insurance – day 1!

• 401(k) savings and investment plan options with 4% match

• Flexible PTO policy

• Parental Leave

• Financial assistance for advanced education and professional designations

• Opportunity to give back time to local communities

• Commuter benefits

Cerity Partners is committed to providing an environment where all individuals can be their authentic selves. We are an Equal Opportunity Employer who respects each individual and supports the diverse cultures, perspectives, and experiences of our colleagues. We are dedicated to building an inclusive and diverse workforce and will not discriminate based on race, religion, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Cerity Partners is committed to working with and providing accommodations to applicants with disabilities or special needs. For those needing accommodations, please reach out to [e-mail]. Applicants must be authorized to work for any employer in the U.S.