Client Service Associate

Cerity Partners Management LLC; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision insurance –

401(k) with match

Flexible PTO

Parental Leave

Education assistance

Commuter benefits

Job summary

Cerit y Partners is seeking a Client Service Associate to support Wealth Advisors and Partners with operations for 100–150 clients. You will act as the liaison between clients and custodians, handling transactions, account setup, asset transfers, and reporting.

Ideal candidates have 2–3 years in financial services, a BS/BA, and familiarity with custodians, CRM, and MS Office. Series 65 is preferred and on-site work in a dynamic wealth management environment is offered with strong benefits.

Qualifications

• 2-3 years of experience in the Financial Services industry.
• BS/BA degree from an accredited college or university or equivalent experience required.
• Series 65 preferred / required within first year of employment.

Responsibilities

• Execute all daily client transactions and activity.
• Interface with custodians and other professionals to complete client transactions and facilitate processes.
• Coordinate setup and ongoing maintenance of client accounts at the custodians.
• Initiate and follow through with asset transfers.
• Coordinate cashiering needs such as wires, checks, EFTs, etc.
• Compile and complete necessary client and custodian paperwork.
• Troubleshoot and resolve client issues and escalate when needed.
• Prepare investment portfolio reviews and monthly/quarterly client reports.
• Trade client accounts when appropriate.
• Communicate with clients and other parties to provide superior service.
• Record all client contact and activity in the CRM system.
• Provide support to client service teams and back up colleagues.

Skills

MS Office

Interpersonal Communications

Detail Orientation

Time Management

Analytical Skills

Customer Focus

Organizing Skills

Team Orientation

Education

BS/BA degree

Tools

Salesforce

Black Diamond

Orion

Job description

Position Summary:

The Client Service Associate provides operational support to our Wealth Advisors and/or Partners, providing services for 100 to 150 clients. The Client Service Associate is a key member of the service team for each client and serves as the liaison that facilitates the relationship between the client and the custodian.

Primary Responsibilities

• Responsible for execution of all daily client transactions and activity.


• Interface with custodians and other professional interested parties on behalf of clients to complete client transactions and facilitate operational processes, providing information, guidance and instructions as circumstances dictate.


• Coordinate the set up and ongoing maintenance of client accounts at the custodians.


• Initiate and follow through with asset transfers.


• Coordinate cashiering needs such as wires, checks, EFTs, etc.


• Compile and complete necessary client and custodian paperwork.


• Troubleshoot and resolve client issues -- elevate internally with team or with custodian as required.


• Prepare annual and semi-annual investment portfolio reviews as well as any monthly or quarterly reports for clients.


• Trade client accounts, if appropriate.


• Communicate directly with clients and other interested parties, in both written and verbal formats, as needed to provide superior client service.


• Record all client contact and activity information into our CRM system.


• Provide other support to the client service teams as needed.


• Backup Client Service Associate team members.


• Backup reception and phones when needed.


• Demonstrate professional, ethical, and courteous conduct in responsibilities and dealings with clients, prospects, COIs, colleagues, and other business entities. This includes compliance with legal, professional, and established firm standards of conduct.


• Uphold all Cerity Partner values as work is performed.

Required Qualifications:

• 2-3 years of experience in the Financial Services industry, preferably with a broker-dealer, a mutual fund company, or a registered investment advisor.


• BS/BA degree from an accredited college or university or equivalent experience required.

Preferred Qualifications:

• Series 65 preferred / required within first year of employment.


• Schwab Institutional, Fidelity Investments, Black Diamond, Orion, and/or Salesforce skills.

Skills and Competencies:

• Strong MS Office skills required.


• Ability to interact professionally with high-net-worth clients and institutions.


• Flexible in day-to-day work flow.


• Cooperative team player: willing to put team ahead of self.


• Interpersonal Communications Detail-Orientation/Quality Focus Time-Management Analytical Skills Customer Focus Organizing Skills Business or Job-Specific Knowledge Team Orientation

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

Compensation Range:

$90,000-120,000

Why Cerity Partners:

Below is a glimpse of the key elements of our total rewards package:

• Health, dental, and vision insurance – day 1!


• 401(k) savings and investment plan options with 4% match


• Flexible PTO policy


• Parental Leave


• Financial assistance for advanced education and professional designations


• Opportunity to give back time to local communities


• Commuter benefits

Cerity Partners is committed to providing an environment where all individuals can be their authentic selves. We are an Equal Opportunity Employer who respects each individual and supports the diverse cultures, perspectives, and experiences of our colleagues. We are dedicated to building an inclusive and diverse workforce and will not discriminate based on race, religion, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Cerity Partners is committed to working with and providing accommodations to applicants with disabilities or special needs. For those needing accommodations, please reach out to [e-mail].

Applicants must be authorized to work for any employer in the U.S.

Ultimately, outstanding wealth management is about people and relationships. Our people are the nucleus of Cerity Partners. Each colleague brings unique expertise, commitment and knowledge to the firm and it is by working together that we achieve our mission to have a positive impact on the financial well‑being of our clients, colleagues, and communities. Our people drive our success by working together to deliver exceptional service to our clients. We truly care about what we do.

Cerity Partners is one of the nation’s leading independent financial advisory firms. We serve high-net-worth individuals & their families, businesses, & their employees, and nonprofit organizations from our offices across the country. Our in‑house experts of tax advisors, financial planners, investment professionals, & retirement plan consultants are passionate about and committed to providing objective financial advice & oversight. At Cerity Partners, we believe in the long view. We work with clients who appreciate our comprehensive and sustained approach to wealth management. We don’t just look for short‑term gains, we seek long‑term growth. We have the same approach to our people. We look for experienced and credentialed wealth management colleagues who can keep pace with us. We manage over $100 billion assets for our clients and we are routinely recognized as a Barron’s Top 100 RIA firms in the nation. The driving factor of our accelerated growth is our people. Located throughout the U.S., our teams consist of experts who are helpful, knowledgeable, sincere, and have the perseverance and capability to go the extra mile for our clients. We consider our firm a community that works together to serve one common goal: Finding diverse solutions to suit diverse financial needs.