Client Service Associate

Cerity Partners Management LLC; Austin (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with match

Flexible PTO

Parental Leave

Education assistance

Commuter benefits

Job summary

Cerity Partners is seeking a Client Service Associate to support clients and advisors by handling routine administrative tasks, account openings, paperwork processing, and meeting scheduling in a fast-paced environment. You will maintain CRM data accuracy, prepare basic reports, and learn about investment products under supervision to improve internal processes and client experience.

Growth mindset and commitment to professional development are encouraged.

Qualifications

• Bachelor’s degree plus 1–3+ years of experience.
• Willingness to obtain the Series 65 license within one year of employment.
• Strong communication, organizational and time management skills.
• Ability to work in a fast-paced, changing environment; adherence to compliance policies.

Responsibilities

• Frequent custodian interaction and paperwork processing.
• Process account openings and tasks with custodians.
• Schedule client meetings and prepare follow-up materials.
• Prepare client forms and financial reports in advance of client meetings.
• Develop knowledge of investment accounts, products and forms required to transact business.
• Maintain CRM data accuracy and assist with client communications.
• Organize advisory team meetings and events and provide backup administrative support.
• Receive client calls and resolve questions/issues; support onboarding and transfers.

Skills

Communication

Organization

Time management

Teamwork

Compliance awareness

Education

Bachelor's degree

Tools

CRM software

Job description

The Client Service Associate role focuses on supporting clients and advisors by executing routine administrative tasks and handling client requests. Responsibilities include assisting with account openings, processing paperwork, scheduling client meetings, and preparing basic reports. The Associate ensures CRM data accuracy and helps with client follow-up and meeting preparations. This position requires excellent organizational skills, attention to detail, and a commitment to providing friendly and professional client service. The role also involves learning about investment products and improving internal processes under supervision. The ideal candidate demonstrates a growth mindset, is receptive to feedback, and is committed to continuous learning, professional development, and contributing to the success of the team.

Primary Responsibilities:

• Frequent custodian interaction & paperwork processing.
• Process account openings and process tasks with Custodians.
• Schedule client meetings.
• Basic preparation and follow-up for client meetings.
• Prepare client forms and financial reports in advance of client meetings.
• Develop knowledge of investment accounts, products and the forms required to transact business.
• Assist with internal coordination across departments to ensure tasks/ follow up is completed in a timely manner.
• Ongoing maintenance and quality control of CRM.
• Organize advisory team meetings and events.
• Receive client calls and resolve questions/issues as needed.
• Execute client appreciation and retention activities.
• Prepare and process custodian forms to support client account maintenance, transfers, and other account-related requests.
• Serve as backup administrative support as needed, assisting with office operations and ensuring a seamless client experience.

Ideal Candidate Profile – "Our Casting Call!"

Required Credentials:

• Bachelor’s degree 1-3+ years of experience
• Willingness to obtain the Series 65 license within one year of employment.

Skills & Competencies:

• Demonstrate strong and effective communication, organizational and time management skills.
• Ability to work in a team based/collaborative environment.
• Must accept and thrive in a fast-paced, changing environment.
• Adherence to all compliance policies & procedures.
• Demonstrate the Cerity Partners culture.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer

Compensation Range:

$60,000 – $75,000

Why Cerity Partners:

• Health, dental, and vision insurance – day 1!
• 401(k) savings and investment plan options with 4% match
• Flexible PTO policy
• Parental Leave
• Financial assistance for advanced education and professional designations
• Opportunity to give back time to local communities
• Commuter benefits

Our people drive our success by working together to deliver exceptional service to our clients. Cerity Partners is committed to providing an environment where all individuals can be their authentic selves. We are an Equal Opportunity Employer who respects each individual and supports the diverse cultures, perspectives, and experiences of our colleagues. We are dedicated to building an inclusive and diverse workforce and will not discriminate based on race, religion, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Cerity Partners is committed to working with and providing accommodations to applicants with disabilities or special needs. For those needing accommodations, please reach out to [e-mail]. Applicants must be authorized to work for any employer in the U.S.

Ultimately, outstanding wealth management is about people and relationships. Our people are the nucleus of Cerity Partners. Each colleague brings unique expertise, commitment and knowledge to the firm and it is by working together that we achieve our mission to have a positive impact on the financial well‑being of our clients, colleagues and communities. Our people drive our success by working together to deliver exceptional service to our clients. We truly care about what we do.

We serve high-net-worth individuals & their families, businesses, & their employees, and nonprofit organizations from our offices across the country. Our in-house experts of tax advisors, financial planners, investment professionals, & retirement plan consultants are passionate about and committed to providing objective financial advice & oversight. At Cerity Partners, we believe in the long view. We work with clients who appreciate our comprehensive and sustained approach to wealth management. We don’t just look for short-term gains, we seek long-term growth. We have the same approach to our people. We look for experienced and credentialed wealth management colleagues who can keep pace with us. We manage over $100 billion assets for our clients and we are routinely recognized as a Barron’s Top 100 RIA firms in the nation. The driving factor of our accelerated growth is our people. Located throughout the U.S., our teams consist of experts who are helpful, knowledgeable, sincere, and have the perseverance and capability to go the extra mile for our clients. We consider our firm a community that works together to serve one common goal: Finding diverse solutions to suit diverse financial needs.