Senior Client Service Associate

Cerity Partners Management LLC; Philadelphia (Philadelphia County); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Insurance

401(k) match

Flexible PTO

Parental Leave

Education assistance

Commuter benefits

Job summary

Cerity Partners is seeking a Senior Client Service Associate to provide high-level support to clients and advisors. You will manage complex client interactions, process account tasks, and resolve escalated issues while ensuring smooth openings, money movements, and paperwork processing.

With knowledge of investment products and regulations, you may provide basic advice after Series 65 licensing. Strong leadership, problem-solving and communication skills are essential for this role.

Qualifications

• Bachelor’s degree is required.
• 5+ years of experience in client service or wealth management.
• Series 65 licensing preferred.
• CFP certification preferred.

Responsibilities

• Handle complex client interactions and issues.
• Process account openings, funding, and transfers with custodians.
• Coordinate client meetings and prepare summaries.
• Maintain CRM data and perform quality control.

Skills

Communication

Organization

Teamwork

Compliance

Problem-solving

Education

Bachelor's degree

Tools

CRM

Job description

The Senior Client Service Associate plays a critical role in providing high-level support to both clients and advisors. This position manages complex client interactions, processes detailed account tasks, and handles escalated issues, ensuring seamless account openings, money movements, and paperwork processing. With a comprehensive understanding of investment products and regulations, the Senior Associate may provide basic financial advice if Series 65 certified. Strong leadership, problem-solving, and communication skills are essential.

Primary Responsibilities

• Custodian interaction & paperwork processing: Process account openings, funding, deposit electronic checks, money movements, 401(k) rollovers, process tasks with Custodians.
• Maintain a fundamental understanding of the firm’s investment offerings in order to contribute to portfolio discussions.
• Schedule client meetings.
• Organize advisory team meetings and events.
• Involvement in company committees and/or firm-wide initiatives.
• Receive client calls and resolve questions or issues as needed.
• Prepare for and provide follow-up for client meetings: Prepare client forms and financial reports in advance of client meetings.
• Attend meetings to take notes and send a summary to both the client and the advisory team.
• Comprehensive knowledge of investment accounts, products and the forms required to transact business.
• Lead internal coordination across departments to ensure all client tasks/follow-up is completed in a timely manner.
• Drive proactive process improvements for advisors and CSA team members.
• Responsible for cash transfers, wires, data maintenance, reporting and trading as needed.
• Provide ongoing maintenance and quality control of CRM.
• Execute client appreciation and retention activities.
• Upon obtaining the Series 65 license: Give basic financial advice.
• Assist with 401(k) rollovers.

Required Qualifications

• Bachelor’s degree
• 5+ years of experience

Preferred Qualifications

• Series 65 licensing
• Completion of CFP®

Skills and Competencies

• Demonstrate strong and effective communication, organizational and time management skills.
• Comprehensive knowledge of investment accounts, products and the forms required to transact business.
• Ability to work in a team based/collaborative environment.
• Must accept and thrive in a fast-paced, changing environment.
• Adherence to all compliance policies & procedures.
• Demonstrate the Cerity Partners culture.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at a time.

Compensation

Compensation Range: $70,000 - $85,000

Why Cerity Partners

Our people drive our success by working together to deliver exceptional service to our clients. Below is a glimpse of the key elements of our total rewards package:

• Health, dental, and vision insurance – day 1!
• 401(k) savings and investment plan options with 4% match
• Flexible PTO policy
• Parental Leave
• Financial assistance for advanced education and professional designations
• Opportunity to give back time to local communities
• Commuter benefits

About Cerity Partners

Cerity Partners is committed to providing an environment where all individuals can be their authentic selves.

We are an Equal Opportunity Employer who respects each individual and supports the diverse cultures, perspectives, and experiences of our colleagues. We are dedicated to building an inclusive and diverse workforce and will not discriminate based on race, religion, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Cerity Partners is committed to working with and providing accommodations to applicants with disabilities or special needs. For those needing accommodations, please reach out to [e-mail].

Applicants must be authorized to work for any employer in the U.S.

Ultimately, outstanding wealth management is about people and relationships. Our people are the nucleus of Cerity Partners. Each colleague brings unique expertise, commitment and knowledge to the firm and it is by working together that we achieve our mission to have a positive impact on the financial well-being of our clients, colleagues and communities. Our people drive our success by working together to deliver exceptional service to our clients. We truly care about what we do.

Cerity Partners is one of the nation’s leading independent financial advisory firms. We serve high-net-worth individuals & their families, businesses, & their employees, and nonprofit organizations from our offices across the country. Our in-house experts of tax advisors, financial planners, investment professionals, & retirement plan consultants are passionate about and committed to providing objective financial advice & oversight.

At Cerity Partners, we believe in the long view. We work with clients who appreciate our comprehensive and sustained approach to wealth management. We don’t just look for short-term gains, we seek long-term growth. We have the same approach to our people. We look for experienced and credentialed wealth management colleagues who can keep pace with us. We manage over $100 billion assets for our clients and we are routinely recognized as a Barron’s Top 100 RIA firms in the nation. The driving factor of our accelerated growth is our people. Located throughout the U.S., our teams consist of experts who are helpful, knowledgeable, sincere, and have the perseverance and capability to go the extra mile for our clients. We consider our firm a community that works together to serve one common goal: Finding diverse solutions to suit diverse financial needs.