Client Service Associate

Cerity Partners Management LLC; Norfolk (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

Cerity Partners Management LLC in Norfolk, Virginia is seeking a Client Service Associate to support clients and advisors by executing routine administrative tasks and handling client requests.

The role requires strong communication and organizational skills, with a preferred background of 2+ years in financial services. Responsibilities include assisting with account openings, scheduling meetings, and ensuring CRM data accuracy.

Qualifications

• Minimum of 2 years of experience in the financial services industry preferred.
• Ability to thrive in a fast-paced, changing environment.

Responsibilities

• Assist with account openings and processing paperwork.
• Schedule and prepare for client meetings.
• Attend meetings and provide notes to clients.

Skills

Strong communication

Organizational skills

Time-management skills

Team collaboration

Adherence to compliance policies

Education

Bachelor’s degree in Finance or related field

Job description

The Client Service Associate role supports clients and advisors by executing routine administrative tasks and handling client requests.

Responsibilities

• Assist with account openings, processing paperwork, and ensuring CRM data accuracy.
• Schedule and prepare for client meetings, including gathering forms and financial reports.
• Attend meetings, take notes, and provide summaries to clients and the advisory team.
• Process account openings, funding, deposit electronic checks, and money movements with custodians.
• Handle cash transfers, wires, and trade-related reporting as needed.
• Maintain ongoing quality control of CRM data.
• Organize advisory team meetings and events.
• Receive client calls and resolve questions or issues.
• Execute client appreciation and retention activities.
• Develop knowledge of investment accounts, products, and required transactional forms.
• Coordinate across departments to ensure timely completion of tasks and follow‑ups.

Required Credentials

• Bachelor’s degree in Finance or a related field (preferred).
• At least 2+ years of experience in the financial services industry (preferred).

Skills & Competencies

• Strong communication, organizational, and time‑management skills.
• Ability to work effectively in a team‑based, collaborative environment.
• Comfortable thriving in a fast-paced, changing environment.
• Adherence to all compliance policies and procedures.
• Demonstrated alignment with Cerity Partners culture.

Equal Opportunity & Accommodations

Cerity Partners is an Equal Opportunity Employer that respects each individual and supports diverse cultures, perspectives, and experiences. We are dedicated to building an inclusive and diverse workforce and will not discriminate based on race, religion, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable protected characteristic. We are committed to working with and providing accommodations to applicants with disabilities or special needs. If accommodations are needed, please contact [e-mail]. Applicants must be authorized to work for any employer in the U.S.