Client Service Associate

Wedbush; Pasadena (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Discretionary incentive

Inclusion culture

Job summary

Wedbush Securities is seeking a Client Service Associate in Pasadena to open accounts for correspondent broker-dealers, perform client service duties, and ensure quality control. Responsibilities include reviewing transfer requests, processing forms, gathering documentation, and liaising with service departments to ensure timely and accurate requests.

The role requires an Associate's Degree (Bachelor's preferred) and at least 3 years in financial services, with strong Excel and communication

Qualifications

• Associate degree required; bachelor's degree preferred.
• Minimum of 3 years of professional experience in financial services or brokerage.
• Deep working knowledge of BETA and FIS systems to understand cross-departmental workflow.
• Ability to explain account activity, margin requirements, and charges clearly.
• Proficiency in Microsoft Excel and strong written/verbal communication.

Responsibilities

• Review transfer requests submitted through letters of authorization.
• Process and approve ACH forms, security letters, standing fee forms, and state levies.
• Gather supporting documentation and obtain approvals for large payout requests.
• Serve as a liaison between clients and service departments to ensure timely handling of requests.

Skills

Microsoft Excel

Communication

Attention to detail

Education

Associate's Degree

Bachelor's Degree preferred

Tools

BETA system

FIS system

Job description

Wedbush Securities is one of the largest securities firms and investment banks in the nation. We provide innovative financial solutions through our Wealth Management, Capital Markets, Futures and Advanced Clearing & Prime Services divisions. Headquartered in Pasadena, California with over 100 offices and more than 80 correspondent offices, our commitment to providing relentless, customized service is the foundation of our consistent growth.

Our Correspondent Services Division has an immediate need for a Client Service Associate. This position will be responsible for opening accounts for correspondent broker dealers, client service, and quality control.

Responsibilities include but are not limited to:

• Review transfer requests submitted through letters of authorization
• Process and approve ACH forms, security letters, standing fee forms, and state levies
• Gather supporting documentation and obtain approvals for large payout requests
• Serve as a liaison between clients and service departments to ensure requests, projects, and inquiries are handled accurately and in a timely manner
• Provide technical and operational support on the FIS Phase 3 system and CDM payout interface, guiding new clients through account setup, money movement, and regulatory forms
• Perform other tasks and duties as required and assigned

Experience and Skills

• Associate's Degree required; Bachelor's Degree preferred
• Minimum of 3 years of professional experience, ideally within the financial services or brokerage industry
• Maintain a deep working knowledge of BETA and FIS systems to understand cross-departmental workflow
• Review and quality-check documentation to ensure strict compliance with established rules and guidelines
• Demonstrated proficiency in Microsoft Excel
• Ability to explain account activity, margin requirements, and account charges clearly and professionally to stakeholders
• Manage multiple high-priority tasks efficiently while meeting tight deadlines in a fast-paced environment
• Apply critical thinking and organizational skills to resolve operational issues under pressure
• Strong written and verbal communication across all levels of the organization

What We Offer

Wedbush Securities (WS) aims to foster a culture of inclusion where all Colleagues are valued for their unique contributions to the firm provided equal opportunities to succeed. The reasonable estimate of the compensation range for this role has not been adjusted for the applicable geographic location. A reasonable estimate of the current range is $55,000 to $75,000. Colleagues may be eligible for additional, discretionary incentive compensation based on the colleague's and the firm's performance. Decisions regarding compensation are determined on a case-by-case basis and are dependent on a variety of factors including but not limited to location; skill sets; experience and training; licensure and certifications; and other business and organizational needs.

Wedbush uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities here https://www.e-verify.gov/employees/e-verify-overview

This position is subject to various laws or regulations that impose restrictions or prohibitions for employment with Wedbush due to criminal history. Those laws or regulations include but are not limited to, the following: Securities Exchange Act of 1934 (SEA) Rule 17a-3, et. seq ., Financial Industry Regulatory Authority (FINRA) Rules 3110(e), Rule 4530(a), etc., and FINRA Regulatory Notice 07-55.