Client Service Associate

Cerity Partners; Austin (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Flexible PTO

Parental Leave

Education assistance

Commuter benefits

Job summary

Cerity Partners in Austin, TX seeks a Client Service Associate to support clients and advisors through routine admin tasks and request handling. You’ll assist with account openings, paperwork, meeting planning, and basic reporting, while ensuring CRM data accuracy and smooth client follow-up.

The role emphasizes organization, detail orientation, client‑facing professionalism, and a growth mindset as you learn investment products and contribute to process improvements under supervision.

Qualifications

• Bachelor’s degree required.
• 1–3+ years of experience in client service or similar role.
• Willingness to obtain Series 65 within one year.

Responsibilities

• Handle routine administrative tasks and client requests.
• Assist with account openings and relevant paperwork.
• Schedule client meetings and prepare basic reports.
• Maintain CRM data accuracy and support meeting prep.
• Learn investment products and improve internal processes.

Skills

Communication

Organizational skills

Team player

Adaptability

Education

Bachelor's degree

Job description

The Client Service Associate role focuses on supporting clients and advisors by executing routine administrative tasks and handling client requests. Responsibilities include assisting with account openings, processing paperwork, scheduling client meetings, and preparing basic reports. The Associate ensures CRM data accuracy and helps with client follow‑up and meeting preparations. This position requires excellent organizational skills, attention to detail, and a commitment to providing friendly and professional client service. The role also involves learning about investment products and improving internal processes under supervision.

The ideal candidate demonstrates a growth mindset, is receptive to feedback, and is committed to continuous learning, professional development, and contributing to the success of the team.

Primary Responsibilities

• Frequent custodian interaction & paperwork processing.
• Process account openings and process tasks with Custodians.
• Schedule client meetings.
• Basic preparation and follow‑up for client meetings.
• Prepare client forms and financial reports in advance of client meetings.
• Develop knowledge of investment accounts, products and the forms required to transact business.
• Assist with internal coordination across departments to ensure tasks/ follow up is completed in a timely manner.
• Ongoing maintenance and quality control of CRM.
• Organize advisory team meetings and events.
• Receive client calls and resolve questions/issues as needed.
• Execute client appreciation and retention activities.
• Prepare and process custodian forms to support client account maintenance, transfers, and other account‑related requests.
• Serve as backup administrative support as needed, assisting with office operations and ensuring a seamless client experience.

Ideal Candidate Profile – “Our Casting Call!”

Required Credentials

• Bachelor’s degree
• 1-3+ years of experience
• Willingness to obtain the Series 65 license within one year of employment.

Skills & Competencies

• Demonstrate strong and effective communication, organizational and time management skills.
• Ability to work in a team based/collaborative environment.
• Must accept and thrive in a fast‑paced, changing environment.
• Adherence to all compliance policies & procedures.
• Demonstrate the Cerity Partners culture.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer

Compensation Range

$60,000 – $75,000

Why Cerity Partners

Our people drive our success by working together to deliver exceptional service to our clients. Below is a glimpse of the key elements of our total rewards package:

• Health, dental, and vision insurance – day 1!
• 401(k) savings and investment plan options with 4% match
• Flexible PTO policy
• Parental Leave
• Financial assistance for advanced education and professional designations
• Opportunity to give back time to local communities
• Commuter benefits

Cerity Partners is committed to providing an environment where all individuals can be their authentic selves. We are an Equal Opportunity Employer who respects each individual and supports the diverse cultures, perspectives, and experiences of our colleagues. We are dedicated to building an inclusive and diverse workforce and will not discriminate based on race, religion, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Cerity Partners is committed to working with and providing accommodations to applicants with disabilities or special needs. For those needing accommodations, please reach out to [e-mail]. Applicants must be authorized to work for any employer in the U.S.