Client Service Associate

Cerity Partners; Norfolk (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Cerity Partners is seeking a Client Service Associate to support clients and advisors through routine administrative duties, account openings, paperwork processing, and meeting preparation. The role emphasizes CRM data integrity and cross-department collaboration.

Candidates should have a Bachelor's in Finance or related field and 2+ years in financial services, with strong communication and organizational skills to thrive in a fast-paced environment and uphold compliance standards.

Qualifications

• Strong communication, organizational and time-management skills.
• Ability to work in a collaborative, fast-paced environment.
• Adherence to compliance policies and procedures.
• Demonstrates Cerity Partners culture and inclusive values.

Responsibilities

• Support clients and advisors with routine administrative tasks.
• Assist with account openings and paperwork processing.
• Schedule client meetings and prepare basic reports.
• Maintain CRM data accuracy and client follow-up materials.
• Coordinate across departments to ensure timely task completion.
• Handle cash transfers, wires, data maintenance and reporting as needed.
• Take notes in meetings and share summaries with clients and advisory team.

Skills

Communication

Organization

Time management

Teamwork

Compliance

Cerity culture

Education

Bachelor's degree in Finance or related field

Tools

CRM system

Job description

The Client Service Associate role focuses on supporting clients and advisors by executing routine administrative tasks and handling client requests. Responsibilities include assisting with account openings, processing paperwork, scheduling client meetings, and preparing basic reports. The Associate ensures CRM data accuracy and helps with client follow-up and meeting preparations. This position requires excellent organizational skills, attention to detail, and a commitment to providing friendly and professional client service. The role also involves learning about investment products and improving internal processes under supervision.

Primary Responsibilities:

• Frequent custodian interaction & paperwork processing.
• Process account openings, funding, deposit electronic checks, money movements, process tasks with Custodians.
• Schedule client meetings.
• Basic preparation and follow-up for client meetings.
• Prepare client forms and financial reports in advance of client meetings.
• Attend meetings to take notes and send a summary to both the client and the advisory team.
• Develop knowledge of investment accounts, products and the forms required to transact business.
• Assist with internal coordination across departments to ensure tasks/ follow up is completed in a timely manner.
• Responsible for cash transfers, wires, data maintenance, reporting and trading as needed.
• Ongoing maintenance and quality control of CRM.
• Organize advisory team meetings and events.
• Receive client calls and resolve questions/issues as needed.
• Execute client appreciation and retention activities.

Required Credentials:

• Bachelor's degree in Finance or related field preferred.
• 2+ years experience in financial services industry preferred.

Skills & Competencies:

• Demonstrate strong and effective communication, organizational and time management skills.
• Ability to work in a team based/collaborative environment.
• Must accept and thrive in a fast-paced, changing environment.
• Adherence to all compliance policies & procedures.
• Demonstrate the Cerity Partners culture.

Cerity Partners is committed to providing an environment where all individuals can be their authentic selves. We are an Equal Opportunity Employer who respects each individual and supports the diverse cultures, perspectives, and experiences of our colleagues. We are dedicated to building an inclusive and diverse workforce and will not discriminate based on race, religion, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Cerity Partners is committed to working with and providing accommodations to applicants with disabilities or special needs. For those needing accommodations, please reach out to [e-mail]. Applicants must be authorized to work for any employer in the U.S.