Client Service Associate

Cerity Partners LLC; Portland (OR); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health insurance (day 1)

401(k) with 4% match

Flexible PTO

Parental Leave

Education assistance

Commuter benefits

Job summary

Cerity Partners is hiring a Client Service Associate in Portland, OR. This role supports advisors and clients by handling routine administrative tasks, account openings, and meeting logistics. You will maintain CRM data, prepare forms, and coordinate across departments to ensure timely follow-up and accurate reporting.

The position requires a bachelor's degree and at least two years of experience, with a focus on friendly, professional client service in a fast-paced environment.

Qualifications

• Excellent communication across clients and advisors
• Strong organizational and time-management skills
• Ability to work in a fast-paced, collaborative environment
• Adherence to compliance policies and procedures

Responsibilities

• Process account openings, funding, deposits, electronic checks, and transfers with Custodians.
• Schedule client meetings and prepare meeting notes/ summaries.
• Prepare client forms before meetings and attend meetings to capture notes.
• Maintain CRM data accuracy and support client follow-up.
• Coordinate across departments to ensure timely task completion.
• Handle client calls andresolve questions; support retention activities.
• Assist with cash transfers, wires, and data reporting as needed.
• Learn investment products and forms required to transact business.

Skills

Communication

Organization

Time management

Teamwork

Adaptability

Compliance

Education

Bachelor's degree

Job description

## Client Service AssociateApplyremote type: Hybridlocations: Portland Officetime type: Full timeposted on: Posted Yesterdayjob requisition id: R747**Position Summary:**The Client Service Associate role focuses on supporting clients and advisors by executing routine administrative tasks and handling client requests. Responsibilities include assisting with account openings, processing paperwork, scheduling client meetings, and preparing basic reports. The Associate ensures CRM data accuracy and helps with client follow-up and meeting preparations. This position requires excellent organizational skills, attention to detail, and a commitment to providing friendly and professional client service. The role also involves learning about investment products and improving internal processes under supervision.**Primary Responsibilities*** Frequent custodian interaction & paperwork processing. + Process account openings, funding, deposit electronic checks, money movements, process tasks with Custodians.* Schedule client meetings.* Basic preparation and follow-up for client meetings. + Prepare client forms in advance of client meetings. + Attend meetings to take notes and send a summary to both the client and the advisory team.* Develop knowledge of investment accounts, products and the forms required to transact business.* Assist with internal coordination across departments to ensure tasks/follow up is completed in a timely manner.* Responsible for cash transfers, wires, data maintenance, reporting and trading as needed.* Ongoing maintenance and quality control of CRM.* Organize advisory team meetings and events.* Receive client calls and resolve questions/issues as needed.* Execute client appreciation and retention activities.**Required Qualifications:*** Bachelor’s degree* 2+ years of experience**Skills and Competencies:*** Demonstrate strong and effective communication, organizational and time management skills.* Ability to work in a team based/collaborative environment.* Must accept and thrive in a fast-paced, changing environment.* Adherence to all compliance policies & procedures.* Demonstrate the Cerity Partners culture.**Physical Requirements:*** Prolonged periods sitting at a desk and working on a computer.* Must be able to lift up to 15 pounds at times.**Compensation Range:**$70,000 - $85,000**Why Cerity Partners****:**Our people drive our success by working together to deliver exceptional service to our clients. Below is a glimpse of the key elements of our total rewards package:* Health, dental, and vision insurance – day 1!* 401(k) savings and investment plan options with 4% match* Flexible PTO policy* Parental Leave* Financial assistance for advanced education and professional designations* Opportunity to give back time to local communities* Commuter benefits*Cerity Partners is committed to providing an environment where all individuals can be their authentic selves. We are an Equal Opportunity Employer who respects each individual and supports the diverse cultures, perspectives, and experiences of our colleagues. We are dedicated to building an inclusive and diverse workforce and will not discriminate based on race, religion, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.**Cerity Partners is committed to working with and providing accommodations to applicants with disabilities or special needs. For those needing accommodations, please reach out to [e-mail]. Applicants must be authorized to work for any employer in the U.S.*