Client Service Associate

Next Coms Talk; New York (NY); On-site; USD 67,000 - 70,000; Full time

Job summary

Next Coms Talk is seeking a detail-oriented Client Service Associate to join their team. In this role, you'll support client relationships and ensure satisfaction through proactive service. Ideal candidates will have a Bachelor's degree and relevant experience in client support, focusing on effective communication and problem-solving skills.

Benefits

Comprehensive health, dental, and vision insurance

Paid time off and company holidays

Opportunities for professional development and career growth

401(k) plan with company match

Supportive team environment

Qualifications

• Minimum of 2 years of experience in client service, account management, or customer support is preferred.
• Professional and proactive with a commitment to delivering top-tier service.
• Strong verbal and written communication skills required.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Manage day-to-day communication to ensure client needs are addressed.
• Aid in onboarding new clients and guiding them through the process.

Skills

Communication

Problem-Solving

Attention to Detail

Multitasking

Education

Bachelor’s degree in Business, Communications, or related field

Tools

Microsoft Office Suite

CRM systems

Job description

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Company Description

About Us

At Next Comms Talk, we specialize in innovative communication strategies that help businesses build stronger, more meaningful connections with their customers. Our team is passionate about delivering excellence in client service, ensuring every interaction supports our mission to empower brands through effective communication solutions. With a culture rooted in collaboration, continuous learning, and integrity, we’re redefining what exceptional service looks like.

Job Description

Job Description

We are seeking a detail-oriented and personable Client Service Associate to join our growing team in Birmingham, AL. In this role, you will be responsible for supporting client relationships, resolving inquiries, and ensuring client satisfaction with our services. The ideal candidate is professional, proactive, and committed to delivering top-tier service.

Responsibilities

• Serve as the primary point of contact for assigned clients
• Manage day-to-day communication to ensure client needs are addressed in a timely manner
• Coordinate with internal departments to deliver solutions and updates
• Maintain accurate records of client interactions and service details
• Resolve issues efficiently while maintaining a high standard of customer care
• Assist in onboarding new clients and guiding them through the initial process
• Provide feedback and recommendations to improve client experience
  
  

Qualifications

Qualifications

• Bachelor’s degree in Business, Communications, or related field preferred
• Minimum of 2 years of experience in client service, account management, or customer support
• Strong verbal and written communication skills
• Excellent problem-solving abilities and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office Suite and CRM systems
  
  

Additional Information

Benefits

• Competitive salary ($67,000 – $70,000 annually)
• Opportunities for professional development and career growth
• Comprehensive health, dental, and vision insurance
• Paid time off and company holidays
• Supportive team environment with ongoing training
• 401(k) plan with company match

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Strategic Management Services

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