Banking Corporate Customer Service Associate

Bank of China USA; New York (NY); On-site; USD 42,000 - 90,000; Full time

Job summary

A leading bank is seeking a Banking Corporate Customer Service Associate in New York. The role involves providing excellent customer service, maintaining compliance, and handling operational support tasks. Candidates should have a Bachelor's degree in Business, relevant experience in banking, and Mandarin proficiency.

Qualifications

• 1-3 years experience in banking business and operations required.
• Demonstrate adequate knowledge of banking products and services.
• Bilingual ability in Mandarin is required.

Responsibilities

• Assist customers with account-related requests like opening accounts, funds transfers.
• Maintain customer relationships by providing high-quality service.
• Ensure compliance with regulatory guidelines.

Skills

Customer Service

Bilingual in Mandarin

Compliance Knowledge

Education

Bachelor’s degree in Business or related field

Master’s degree or above

Job description

Banking Corporate Customer Service Associate

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Banking Corporate Customer Service Associate

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Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business.

Overview

The incumbent is responsible for promoting business for the Bank by overseeing the Banking Service function in delivering excellent customer services to existing and potential customers.

Responsibilities

Include but are not limited to:

Customer Service, Reporting And Operational Support

• Assist customers with routine account related requests such as: opening, modifying and closing accounts/debit cards, funds transfers, stop payments, inquiries about bank deposit products and service charges, review of accounts transactions, processing of special depository products and others
• Collect customer’s identification documents in accordance with the bank’s KYC policy.
• Maintain and enhance good customer relationships by providing high quality banking services to customers in a friendly and courteous manners
• Cross-sell bank products and services based on customer needs in accordance with the Bank’s policies and procedures
• Research and resolve customer problems, acts as customer liaison between other bank departments when necessary
• Prepare bank correspondences to customers and handle any returned mailing
• Prepare reports including but not limited to 1099 report, 1042s report, W-8 Form update report, CD Pre-maturity Notice report, Foreign Exchange Annual Statement Report, and etc.
• Input, maintain debit cards within system
• Handle daily operation of special depository products like CDARS, ICS, School District Deposit, and other structural deposit services
• Review and consolidate inactive accounts for processing of abandoned property in accordance to bank policies and procedures
• Conduct internal account reconciliation
  
  

Compliance

• Understand and support compliance with all applicable regulatory guidelines such as Bank Secrecy Act, Anti-Money Laundering, and Consumer Compliance etc.
• Send, process and follow up RFI
• Identify and escalate compliance related red flags or suspicious activities
• Adhere to all department and banking policies and procedures to ensure all business conducted are strictly complying with relevant regulations and rules
  
  

Qualifications

• Bachelor’s degree in Business or related field is required; Master’s degree or above is preferred
• At least 1-3 years of work experiences in banking business and banking operation is required for Associate level
• Demonstrate adequate knowledge of banking products and services, and banking operational procedures
• Bilingual ability in Mandarin (verbal & reading proficiency) is required
  
  

Pay Range

Actual salary is commensurate with candidate’s relevant years of experience, skillset, education and other qualifications.

USD $42,000.00 - USD $90,000.00 /Yr.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Banking

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