Client Service Associate

LPL Financial LLC; McKownville (NY); On-site; USD 67,395,000 - 112,239,000; Full time

Job summary

LPL Financial Holdings Inc. is seeking a Client Service Associate in New York to support financial advisors and deliver an exceptional client experience. You will handle administrative tasks, client relationships, and branch operations with professionalism.

Responsibilities include coordinating meetings, processing account requests, maintaining CRM records, and assisting with reports and client communications while upholding FINRA/SEC guidelines and confidentiality.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent verbal and written communication abilities.
• Ability to learn and use CRM systems and MS Office.
• Professionalism, discretion, and ethical conduct.

Responsibilities

• Serve as the first point of contact for clients by phone, email, and in person.
• Schedule meetings, prepare documents, and follow up with clients.
• Process account maintenance requests and ensure accuracy and confidentiality.
• Maintain client records in the CRM and prepare reports and correspondence.
• Coordinate calendar, reviews, and liaison with custodians and firms.

Skills

Organizational skills

Verbal and written communication

Problem-solving

Professionalism and discretion

Education

Associate or Bachelor’s degree

Tools

CRM systems

Microsoft Office Suite

Job description

Job Overview:The Client Service Associate plays a crucial role in supporting financial advisors and ensuring an exceptional client experience. This position is responsible for administrative tasks, client relationship management, and operational support within the branch office. The ideal candidate is highly organized, detail oriented, and able to handle multiple responsibilities while maintaining a professional and client focused approach.Responsibilities:Serve as the first point of contact for clients, providing friendly and professional assistance via phone, email and in person.Schedule and confirm client meetings, prepare necessary documentation, and assist with follow-ups.Address general client inquires related to account maintenance, statements, and online access.Ensure timely and accurate processing of client requests, such as beneficiary updates, address changes, RMDs, and account transfers.Maintain strict confidentiality regarding client information and adhere to compliance guidelines.Manage calendars, coordinate appointments, and organize client review meetings for financial advisors.Prepare, proofread, and distribute reports, presentations and correspondence.Maintain and update client records in the firm’s CRM system, ensuring data accuracy.Handle incoming and outgoing mail, including scanning and filing important documents.Order office supplies and assist with general office upkeep.Process new account paperwork, ensuring all required documentation is completed and compliant.Assist in maintaining compliance records, ensuring adherence to FINRA, SEC and firm policies.Support the team in monitoring client accounts for accuracy and resolving administrative issues.Coordinating with custodians, fund companies, and other financial institutions to process transactions and resolve client account issues.Assist in organizing client appreciation events, webinars, and educational seminars.Help manage social media updates, newsletters, and other client communication initiatives.Qualifications:Strong organizational skills with a keen attention to detail.Excellent verbal and written communication skills.Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).Ability to learn and use CRM systems.Strong problem-solving skills, and the ability to work both independently and with a team.High level of professionalism, discretion, and ethical conduct.Preferences:Associate or bachelor’s degree, preferably in business, accounting or finance.Minimum 2 years previous experience in a financial services or administrative support role.Pay Range:$23.52-$39.17/hourActual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!Company Overview:LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.For further information about LPL, please visit www.lpl.com.Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.Information on Interviews:LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at [phone].EAC 5.19.26