Client Service Associate

LPL Financial LLC; Harrisburg (Dauphin County); On-site; USD 33,000 - 54,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Job summary

LPL Financial Holdings Inc. is seeking a Client Service Associate in Harrisburg to provide administrative support to advisors and teams. The role emphasizes accuracy, client communication, and proactive service delivery.

The CSA will manage schedules, client data, new accounts, transfers, and periodic activities, while educating clients on available services and technologies. A strong customer service background and relevant licenses are preferred.

Qualifications

• High school diploma or equivalent (Bachelor’s Degree Preferred)
• Series 7 and 66 licenses (for registered CSAs only)
• Prior customer service experience (financial services background preferred)
• Proficiency in Microsoft Word, Excel, and PowerPoint; CRM applications

Responsibilities

• Answer phones, schedule appointments, and prepare materials for client meetings
• Keep client management systems up-to-date with client information
• Assist with information and documentation requirements for new accounts, transfers, and more
• Conduct proactive outreach to clients and advisors on time sensitive activities (e.g., RMDs)
• Manage account activities that are operational in nature – new accounts, cash management, transfers, and account maintenance
• Assume ownership of inquiries and requests; communicate with internal departments to ensure clients’ expectations for timely service delivery
• Educate clients on account services, capabilities, and new technology – eSignature, paperless statements, Account View (client portal)

Skills

Attention to detail

Customer service

Microsoft Office

CRM applications

Time management

Communication

Education

High school diploma

Bachelor’s degree preferred

Series 7 and 66 licenses

Tools

Microsoft Word

Excel

PowerPoint

Job description

Where Ambition Meets InnovationBuild a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.Job Overview:The primary role of the Client Service Associate (CSA) is to provide administrative support to an advisor or team of advisors, including any and all daily, monthly, and annual tasks. The CSA helps the advisor maintain his or her practice and deliver positive results for the advisor’s clients. The ideal candidate will have a strong attention to detail, excellent customer services skills (both verbal and written), and a proven ability to adapt to a changing work environment.Responsibilities:Answer phones, schedule appointments, and prepare materials for client meetingsKeep client management systems up-to-date with client informationAssist with information and documentation requirements for new accounts, transfers, and moreConduct proactive outreach to clients and advisors on time sensitive activities (e.g., RMDs)Manage account activities that are operational in nature – new accounts, cash management, transfers, and account maintenance (e.g., periodic distributions, debits)Assume ownership of inquiries and requests; communicate with internal departments to ensure clients’ expectations for timely service delivery are metEducate clients on account services, capabilities, and new technology – eSignature, paperless statements, Account View (client portal), etc.What are we looking for?We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.Requirements:High school diploma or equivalent (Bachelor’s Degree Preferred)Series 7 and 66 licenses (for registered CSAs only)Prior customer service experience (financial services background preferred)Proficiency in Microsoft Word, Excel, and PowerPoint; CRM applicationsPreferences:Organized with a strong attention to detail and problem-solving abilitiesEffective oral and written communication; able to explain complex information clearly and simplyTime management skills with the ability to handle multiple projects and deadlinesOutstanding interpersonal skills with the ability to build and foster relationships with clients, coworkers, and internal/external partnersAbility to analyze and research informationPlenty of drive, initiative, and motivationPay Range:$23.52-$39.17/hourActual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!Company Overview:LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.For further information about LPL, please visit www.lpl.com.Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.Information on Interviews:LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at [phone].EAC 5.19.26