Client Service Associate

Jackson Hewitt - 1766; Huntington (WV); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Signing bonus

Training & development

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Free tax preparation training and PTIN

Free continuing tax education

Enrolled Agent materials and testing

Job summary

Jackson Hewitt - 1766 in Huntington, WV seeks a Client Service Associate to be the friendly face for our offices, delivering exceptional client experiences and providing essential support. You will actively engage with clients, confirm appointments, follow up with past and potential clients, and help distribute marketing materials during wait times.

The role welcomes all work backgrounds and offers a path for advancement with a flexible schedule and training opportunities.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and troubleshooting ability.

Responsibilities

• Assist clients and confirm appointments.
• Distribute marketing materials and engage clients during wait times.
• Provide essential support and help ensure a positive client experience.

Skills

Interpersonal skills

Communication skills

Retail experience

Customer service experience

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Signing bonus
• Training & development
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

No matter your work background or experience level, we welcome you to

Perks:

• Hourly pay + competitive bonus package
• Flexible Schedule Options - Work that works for you!
• Free Identity Theft Protection through ID Watchdog from Equifax
• Corporate discount program through Avibra
• Earned Wage Access through ZayZoon
• Discount and Rewards Marketplace through BenefitHub
• Opportunities for advancement within the organization or as a tax pro
• Participation in 401-K matching program (once eligibility qualifications are met - enrollment twice per year)
• Free tax preparation training and PTIN registration
• Free continuing tax education
• Enrolled Agent materials and testing reimbursement

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role

If you're looking for a rewarding opportunity to learn new skills and make an impact,