Client Service Associate

Jackson Hewitt - 1766; Danville (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Signing bonus

Training & development

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Job summary

Jackson Hewitt - 1766 seeks a Client Service Associate to greet clients, assist with inquiries, and provide essential support at our Danville offices. You will actively engage with clients, confirm appointments, and help keep customers engaged during wait times.

Strong interpersonal and communication skills are essential, along with a friendly demeanor and service-oriented mindset. This role offers opportunity for advancement and a supportive team environment.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred.

Responsibilities

• Engage with clients in the lobby and on the floor.
• Confirm appointments with clients.
• Follow up with past and potential clients.
• Distribute marketing materials to clients.
• Keep clients engaged during wait times.

Skills

Interpersonal skills

Communication skills

Retail experience

Customer service

Basic computer proficiency

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Signing bonus
• Training & development
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

No matter your work background or experience level, we welcome you to

Perks:

• Hourly pay + competitive bonus package
• Flexible Schedule Options - Work that works for you!
• Free Identity Theft Protection through ID Watchdog from Equifax
• Corporate discount program through Avibra
• Earned Wage Access through ZayZoon
• Discount and Rewards Marketplace through BenefitHub
• Opportunities for advancement within the organization or as a tax pro
• Participation in 401-K matching program (once eligibility qualifications are met - enrollment twice per year)
• Free tax preparation training and PTIN registration
• Free continuing tax education
• Enrolled Agent materials and testing reimbursement

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role

If you're looking for a rewarding opportunity to learn new skills and make an impact,