Client Services Associate

Geneva Search Partners LLC; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Performance-based bonus

Paid time off and holidays

Retirement plan with matching

Professional development support

Job summary

Geneva Search Partners LLC in Chicago seeks a motivated Client Service Associate to support an advisor and serve as a key client contact. You will handle account administration, onboarding, and compliance-related tasks to ensure a smooth daily operation.

Ideal candidates are proactive, organized, and detail-oriented with strong communication skills. Experience in financial services and proficiency with Microsoft Office are required for success in a small office setting.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Minimum of 2 years of Client Service Associate, Financial Services Assistant, or related experience within a financial advisory, wealth management, brokerage, or banking environment.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and work independently in a small office environment.
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
• Commitment to maintaining confidentiality and professionalism.

Responsibilities

• Serve as a primary point of contact for client service requests and inquiries.
• Maintain strong client relationships through timely, professional communication.
• Assist with new account openings, account transfers, account maintenance, and required paperwork.
• Process client requests, including distributions, contributions, beneficiary updates, and address changes.
• Coordinate client meeting scheduling and prepare meeting materials.
• Maintain accurate client records and documentation in CRM and custodial platforms.
• Track and follow up on pending client service items to ensure timely completion.
• Assist with client onboarding and account implementation processes.
• Support compliance-related documentation and administrative requirements.
• Work closely with the advisor to improve operational efficiency and client service processes.
• Handle general office administration and special projects as needed.
• Experience with alternative investment subscription documents.

Skills

Organizational skills

Attention to detail

Verbal and written communication

Multitasking

Independent work

Education

Bachelor’s degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

We are seeking a motivated and detail-oriented Client Service Associate (CSA) to support an advisor for a growing RIA and serve as a key point of contact for clients. The ideal candidate is proactive, organized, and committed to delivering an outstanding client experience. This role is responsible for client account administration, operational support, and helping ensure the smooth day-to-day operation of the firm.

Key Responsibilities

• Serve as a primary point of contact for client service requests and inquiries.
• Maintain strong client relationships through timely, professional communication.
• Assist with new account openings, account transfers, account maintenance, and required paperwork.
• Process client requests, including distributions, contributions, beneficiary updates, and address changes.
• Coordinate client meeting scheduling and prepare meeting materials.
• Maintain accurate client records and documentation in CRM and custodial platforms.
• Track and follow up on pending client service items to ensure timely completion.
• Assist with client onboarding and account implementation processes.
• Support compliance-related documentation and administrative requirements.
• Work closely with the advisor to improve operational efficiency and client service processes.
• Handle general office administration and special projects as needed.
• Experience with alternative investment subscription documents.

Qualifications

Required

• Bachelor’s degree from an accredited college or university.
• Minimum of 2 years of Client Service Associate, Financial Services Assistant, or related experience within a financial advisory, wealth management, brokerage, or banking environment.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and work independently in a small office environment.
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
• Commitment to maintaining confidentiality and professionalism.

Preferred

• Experience working with Charles Schwab Advisor Services platforms and systems.
• CFP® certification (or progress toward obtaining the designation).
• FINRA Series 7, 63, 65, or 66 licenses a plus.
• Experience with financial planning software and CRM systems.
• Knowledge of investment accounts, retirement plans, and wealth management operations.
• Client-focused mindset
• Strong follow-through and accountability
• Problem-solving ability
• Professionalism and discretion
• Attention to detail and accuracy
• Ability to work independently in a small-team environment
• Positive attitude and willingness to learn
• Competitive salary based on experience and qualifications
• Performance-based bonus opportunity
• Paid time off and holidays
• Retirement plan benefits with a match and vested day 1
• Professional development and continuing education support for licensing