Client Service Associate

nexacsllc; Connecticut; Remote; USD 45,000 - 60,000; Full time

Job summary

An innovative firm is seeking a dedicated Fulfillment Specialist to enhance its document processing operations. In this fully remote role, you will ensure timely and accurate service delivery through meticulous attention to detail and strong organizational skills. Your responsibilities will include managing document retrieval requests and preparing filings across multiple jurisdictions, all while maintaining excellent communication with clients and team members. This position not only offers a competitive base salary but also the potential for annual bonuses, making it an attractive opportunity for those looking to grow in the customer service or legal industry.

Qualifications

• Strong detail orientation and organizational skills are essential.
• Ability to multitask and manage time-sensitive projects effectively.

Responsibilities

• Process document retrieval requests and prepare filings for various jurisdictions.
• Review documents to maintain high standards and liaise with Client Service Representatives.

Skills

Detail Orientation

Organizational Skills

Multitasking

Effective Communication

Data Analysis

Customer Service Skills

Procedural Adherence

Education

Associate’s degree

2 years equivalent experience in customer service or legal industry

Tools

MS Office

Word

Excel

Outlook

Job description

(Fully Remote with occasional in-person office meeting/ training)

As a Fulfillment Specialist, you’ll be the backbone of our document processing operations. Your keen eye for detail and ability to juggle multiple tasks will ensure our clients receive timely, accurate service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Tackle daily tasks with strategic thinking, ensuring timely completion of all assignments.
2. Process document retrieval requests from across the country, becoming a master of multi-jurisdictional paperwork.
3. Prepare and submit filings to various jurisdictions, ensuring proper processing and return of evidence.
4. Act as our second line of defense, reviewing crucial documents to maintain our high standards of excellence.
5. Liaise effectively with Client Service Representatives and correspondents, ensuring smooth processing and updates of requests.

JOB QUALIFICATIONS:

1. Ability to gather, organize, analyze, and compile data.
2. Must be very detail oriented with strong organizational skills.
3. Ability to thoroughly follow procedures and instructions.
4. Ability to multitask and effectively handle multiple time sensitive projects.
5. Ability to work both independently and in a team environment.
6. Effective communication (verbal and written) and relationship building skills.
7. Exceptional phone etiquette and professional demeanor and appearance.
8. Must be computer literate; Intermediate level skills with MS Office; Word, Excel and Outlook are required.
9. Preferred Education: Associate’s degree and/or 2 years equivalent experience in customer service or legal industry.

Base salary from: $45,000 + potential annual bonus