Client Service Asociate

Ritholtz Wealth Management

Charlotte (NC)

Hybrid

USD 65,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Great company culture

401k with match

Paid time off

Health insurance

Dental Insurance

Parental leave

Volunteer support

Job summary

Ritholtz Wealth Management in Charlotte, NC is seeking a Client Service Associate to support client relationships and onboarding processes. This role blends service excellence with back-office coordination across custodians and advisors.

You will handle client requests, maintain CRM records, and participate in projects, with opportunities to grow into senior roles. The ideal candidate has 1+ year at an RIA and strong computer skills.

Qualifications

This role requires a minimum of 1+ year's experience at an RIA/Wealth Management firm.
Experience with major custodians such as Fidelity, Charles Schwab, and Altruist.
Strong computer skills, including Salesforce, Microsoft Office Suite, G-Suite.
Bonus Skills: NetDocs & Docusign.

Responsibilities

Cultivating and enhancing client relationships through active communication and guidance.
Coordinating client onboarding, brokerage accounts, reporting access, cost basis, and document exchange.
Completing administrative tasks and logging activities in the CRM.
Participating in special projects to resolve complex issues.

Skills

Client service

Detail-oriented

Organized

Communication

Problem solving

Education

Bachelor or associate degree

Tools

Salesforce

Microsoft Office

G-Suite

Job description

Client Service Associate

Ritholtz Wealth Management is a $9+ billion, 100% employee-owned Registered Investment Advisory (RIA) firm headquartered in New York City with clients and employees across the country. We are a growing, cutting-edge RIA seeking highly motivated and career-oriented individuals who can thrive in an energetic and collaborative environment and enjoy the challenges of providing exceptional service to our clients.

Many RWM clients started as followers of the firm's substantial media and content footprint, which includes weekly podcasts that can be viewed on The Compound - YouTube.

Our employees enjoy being part of a dynamic team, working with an innovative firm shaping the investing future. We provide better client outcomes through leading content & communication, technology solutions, and time-tested investment strategies. RWM has found its niche in reaching clients through entertaining and informative content and providing better solutions by taking on new opportunities, all while leaving its own personal footprint within the industry with conferences like the Future Proof Festival.

This position is Hybrid with regular travel to our office for in-person collaboration. Applicants must be in the greater Charlotte area to be considered.

Compensation: The annual base pay range for this role is $65,000 – $90,000, commensurate with experience, plus comprehensive benefits. The salary offered will be determined by, but not limited to, experience, education, skill, location, and credentials.

A day in the life of a Client Service Associate can look like this:

Cultivating and enhancing new and existing client relationships through active communication, processing client requests, resolving inquiries, and providing guidance
Coordinating the client onboarding process, including opening brokerage accounts, establishing cashiering needs, setting up online reporting access, updating cost basis, tracking required minimum distributions, reconciling account information, and sending and receiving documents between clients and their advisors and investment custodians
Completing miscellaneous administrative tasks that support the client relationship as assigned by the Advisor and logging all activities in the firm's CRM promptly and accurately
Participating in special projects or assignments as needed to solve complex issues that may arise

This opportunity might be a good fit for you if:

You have client service experience working for an RIA
You pay attention to details
You are organized, and nothing falls through the cracks on your watch
You enjoy solving problems, taking on new challenges, and finding creative solutions
You enjoy helping clients achieve their financial goals
You write well, speak eloquently, and can explain just about anything to anyone
You think on your feet and love learning new things
You are motivated, driven, and always volunteering for new challenges
You are comfortable collaborating with diversified teams and roles

What you will do to succeed:

Have a minimum of 1+ year's experience at an RIA/Wealth Management firm
Have experience working with major custodians in a professional capacity, such as Fidelity, Charles Schwab, and Altruist
Strong computer skills, including Salesforce, Microsoft Office Suite, G-Suite
Bachelor or associate degree preferred
Bonus Skills: Experience using NetDocs & Docusign

Room to grow

This role is a real seat at the table, not a dead end. Many of our advisors, planners, and tax professionals started exactly here. Strong performers have a clear path to Senior CSA, and for those interested in licensing, a track toward advisory work.

What is great about us? We offer fantastic perks and benefits such as:

Great company culture
We embrace diversity and inclusion
Comprehensive Benefits package
401k with match
Generous time off
Paid Parental Leave
Support for Community Volunteering

Check out some of our footprints:

The Compound - The Compound brings you the latest in business, investing, economics, finance, and more! Michael Batnick, Josh Brown, Barry Ritholtz, Ben Carlson and the rest of the gang upload new videos weekly!

Animal Spirits - A podcast about markets, life & investing with Michael Batnick & Ben Carlson

Future Proof - A first-of-its-kind outdoor wealth management conference located on the boardwalk in Huntington Beach, CA, on the beach in Miami, and at a resort in Colorado Springs.

How do we stay compliant?

We participate in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer's Form I-9 to confirm work authorization.

Benefits: