Client Service Associate - Wealth Management

RFG Advisory; Birmingham (AL); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Generous PTO

401(k) with Safe Harbor contribution

Paid parental leave

Continuing education support

Job summary

RFG Advisory in Birmingham, Alabama is seeking a Client Service Associate to support Advisors and enhance the client experience. You'll manage daily operational tasks, ensuring all aspects of client interactions are seamless and effective.

The ideal candidate has 3-5 years of experience in client service within professional services, excellent communication and organizational skills, and is proficient with Salesforce and Microsoft Office. Join a team focused on growth and innovation!

Qualifications

• 3-5 years of experience in a client service role in a professional services environment.
• Experience with Schwab, Fidelity and Pershing.
• Willingness to learn firm tech systems.

Responsibilities

• Respond to client questions and resolve issues.
• Prepare financial documents and meeting materials.
• Ensure internal systems are accurate and up to date.

Skills

Client service experience

Attention to detail

Communication skills

Organizational skills

Proactive problem solving

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Microsoft Office Suite

eMoney or Orion

Job description

Manages time effectively.

Build Trust. Create Clarity. Strengthen The Advisor–Client Experience.

The Client Service Associate sits at the center of the Advisor’s practice, connecting people, processes, and systems to deliver a seamless client experience. This role is equal parts relationship builder and operational expert, ensuring every client interaction is handled with care, precision, and follow-through.

You will partner closely with Advisors to translate strategy into execution, managing the day‑to‑day details that allow Advisors to stay focused on growth and long‑term client outcomes. From onboarding new clients to preparing for meetings, maintaining accounts, and resolving service needs, your work brings order, confidence, and consistency to every step of the client journey.

This is a role for someone who takes pride in getting the details right, anticipates needs before they surface, and continually looks for ways to improve how the practice operates.

What Success Looks Like

• Clients feel known, supported, and confident in every interaction
• Advisors experience a smooth, reliable, and proactive operational partner
• Systems and data are clean, accurate, and consistently maintained
• Workflows become more efficient over time through your initiative and ideas

Employee Value Proposition (EVP)

Do meaningful work that clients feel, Advisors trust, and you can be proud of.

At its best, this role is not just about completing tasks, it is about creating stability and confidence in moments that matter to clients. You are helping people navigate important financial decisions, and your attention to detail makes that experience feel seamless and reassuring.

Supporting Client Relationships

• Responding to client questions, resolving issues, and guiding them through account updates and portals
• Delivering timely, thoughtful service that builds trust with every interaction

Preparing Advisors for Success

• Preparing financial documents and meeting materials
• Gathering and organizing information for new and prospective clients
• Scheduling meetings and coordinating events that keep everything running smoothly

Keeping Operations Clean and Accurate

• Opening and maintaining client accounts across custodial platforms
• Ensuring Salesforce and internal systems are accurate and up to date
• Managing documentation and records in line with compliance standards

Keeping the Practice Running Smoothly

• Drafting polished emails and client communications
• Supporting administrative workflows, office coordination, and day‑to‑day operations
• Representing the firm professionally in every interaction, internally and externally

Requirements

• 3‑5 years of experience in a client service role in a professional services environment, preferably in wealth management.
• Experience with Schwab, Fidelity and Pershing.
• Experience with CRM systems; Salesforce preferred.
• Willingness to learn firm tech systems and implement them into the advisor's practice.
• Prior use of eMoney or Orion is a plus.
• Experience in Microsoft Office Suite.
• Series 7 and/or 65 licenses preferred.
• Bachelor's degree in a related field or equivalent working experience.

AI & Automation Capability

• Leverages AI and automation tools (e.g., ChatGPT, Copilot, Claude) to improve productivity, quality, analysis, and communication.
• Actively identifies opportunities to streamline workflows, reduce manual effort, and enhance client and business outcomes.

Learning Agility & Innovation Mindset

• Curious, adaptable, and growth‑minded, with a demonstrated ability to learn new technologies quickly, experiment thoughtfully, and integrate emerging tools into day‑to‑day work.

Core Competencies

• Self‑starter, willing to bring actionable ideas to an Advisor's practice.
• Develops and maintains positive working relationships with others.
• Completes action items in a timely manner.
• Extremely task‑oriented, with high standards of quality and accuracy.
• Strong follow‑through skills on delegated tasks and assignments.
• Maintains a high level of customer service and is passionate about meeting and assisting clients.
• Takes pride in the achievement of team objectives.
• Manages time effectively.
• Ability to multi‑task, prioritize effectively, and be a self‑starter.
• Superior organization skills and attention to detail.
• Strong written and oral communication skills.
• Acquires knowledge/skills to further personal, professional, and team capability.
• Consistently follows high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities.

Company

RFG Advisory is a platform for growth‑minded Independent Advisors who want to scale without compromise. We're building the RIA of the Future powered by innovation, collaboration, and execution.

We take care of each other first. We show up with servant hearts and growth mindsets. We lead boldly, iterate to excellence, and commit to getting 1% better every day.

If you're energized by precision, structure, and being the person who makes it all happen— we'd love to meet you.

www.RFGadvisory.com/awards

Benefits And Compensation

Base salary: $65,000‑$72,000

• Generous PTO, holidays, and a Charitable Service Day
• Health, dental, vision insurance + RFG Advisory stipend
• Flexible Spending Account (Health and Dependent Care) + HSA for applicable coverage
• 401(k) with Safe Harbor contribution
• Paid parental leave, short‑ and long‑term disability, life insurance
• Surface Pro + home office setup
• Pet Insurance
• Continuing education and professional development support
• Tons of fun RFG Advisory swag!