Client Service Analyst

NCCI; Boca Raton (FL); Hybrid; USD 45,900 - 56,100; Full time

Benefits offered by this job

4-weeks’ annual paid time off

Generous paid holiday package

Insurance coverage from the first day

Comprehensive training

Opportunities for professional growth

Job summary

NCCI in Boca Raton, FL, is looking for a Client Service Analyst to join their Customer Operations team. This role provides support for customers navigating the workers compensation system, ensuring accurate and timely service while meeting performance goals.

The ideal candidate has a Bachelor’s degree and at least one year in a customer-facing, analytical position. The hybrid work model offers flexibility, and benefits include a comprehensive rewards package and professional growth opportunities.

Qualifications

• Minimum 1 year in a customer-facing, analytical role.
• Relevant internship or educational experience may be considered.

Responsibilities

• Research and interpret classification rules and regulatory guidelines.
• Provide professional support to customers via phone and email.
• Deliver accurate, timely, and high-quality service.

Skills

Outstanding communication

Critical thinking

Analytical problem-solving

Customer service experience

Education

Bachelor’s degree

Job description

Work Location: Boca Raton, FLFor local candidates living within a commuting distance from our corporate headquarters. Work arrangement: Hybrid – Flexibility to work-from-home with occasional in-office expectations. Pay: $51,000 base, non-exempt, plus a 7% performance bonus Schedule: Hours of operation: Mon – Fri, 8:00 AM – 8:00 PM EST (shifts are varied including late shifts) NOTE: NCCI does not sponsor applicants for work visas.

ABOUT THE ROLE

Join a team that makes a meaningful impact in supporting a healthy workers compensation system. If you enjoy solving problems, digging into details, and helping customers gain clarity, this is a great opportunity to grow your career in a supportive, mission-driven environment. As a Client Service Analyst within our Customer Operations team, you'll become a trusted resource for customers seeking guidance on workers compensation classifications and related industry rules.

WHY YOU’LL LOVE WORKING HERE

• Impactful Work: The workers compensation system helps injured workers by supporting them through their recovery and helping them get back to work. NCCI and our Client Service Analysts make a difference by helping our customers navigate a complex system.
• Professional Growth: Participate in comprehensive training to provide the skills and knowledge required in this specialized role. Opportunities for: special projects, process improvements, and initiatives designed to help you develop your skills and create a career path with growth opportunities.
• Collaborative Culture: Work with a team-oriented group that values knowledge sharing, problem- solving, and continuous improvement.
• Exceptional Benefits: A comprehensive total rewards package that includes 4-weeks’ annual paid time off, generous paid holiday package, and insurance coverage beginning on your first day.

WHAT YOU WILL DO

• Research and interpret classification rules and regulatory guidelines
• Use business systems, online tools, and resources to resolve customer inquiries
• Provide professional support to insurance agents, carriers, employers, and other customers via phone and email
• Educate customers on available self-service resources and best practices
• Deliver accurate, timely, and high-quality service while meeting established performance goals

WHAT IS REQUIRED

• Bachelor’s degree is required.
• Minimum 1 year in a customer-facing, analytical role (relevant internship, job experience, or pertinent education may be considered).
• Outstanding communication, critical thinking, analytical problem-solving, and decision-making skills.

WHAT IS PREFERRED

• 3+ years in an analytical, client service position in industries such as insurance, finance, banking, or industries with transferable skills.
• General understanding of workers compensation insurance or insurance industry experience.
• Industry course work or designations such as AIS, AU, CPCU.

WHO TO CONTACT

Marie Granning, Talent Acquisition: Director [e-mail]

Keywords: customer service, client service, financial services, insurance