Client Service Analyst

NCCI; Fort Lauderdale (FL); Hybrid; USD 46,000 - 56,000; Full time

Benefits offered by this job

4 weeks PTO

Paid holidays

Insurance coverage from day one

Job summary

NCCI in Boca Raton, FL is seeking a Client Service Analyst to support customers seeking guidance on workers compensation classifications and related industry rules. Hybrid work arrangement with some in-office expectations.

You will analyze rules, assist agents, carriers, employers via phone and email, and promote self-service resources, delivering high-quality service.

Qualifications

• Bachelor’s degree is required.
• Minimum 1 year in a customer-facing, analytical role (relevant internship, job experience, or pertinent education may be considered).
• Outstanding communication, critical thinking, analytical problem-solving, and decision-making skills.

Responsibilities

• Research and interpret classification rules and regulatory guidelines
• Use business systems, online tools, and resources to resolve customer inquiries
• Provide professional support to insurance agents, carriers, employers, and other customers via phone and email
• Educate customers on available self-service resources and best practices
• Deliver accurate, timely, and high-quality service while meeting established performance goals

Skills

Customer service

Communication

Critical thinking

Analytical problem-solving

Decision-making

Education

Bachelor's degree

Job description

Work Location: Boca Raton, FL For local candidates living within a commuting distance from our corporate headquarters.

Work arrangement: Hybrid – Flexibility to work-from-home with occasional in-office expectations.

Pay: $51,000 base, non-exempt, plus a 7% annual performance bonus

Schedule: Hours of operation: Mon – Fri, 8:00 AM – 8:00 PM EST (shifts are varied including late shifts)

NOTE: NCCI does not sponsor applicants for work visas.

About The Role

Join a team that makes a meaningful impact in supporting a healthy workers compensation system. If you enjoy solving problems, digging into details, and helping customers gain clarity, this is a great opportunity to grow your career in a supportive, mission-driven environment. As a Client Service Analyst within our Customer Operations team, you'll become a trusted resource for customers seeking guidance on workers compensation classifications and related industry rules.

Why You’ll Love Working Here

• Impactful Work: The workers compensation system helps injured workers by supporting them through their recovery and helping them get back to work. NCCI and our Client Service Analysts make a difference by helping our customers navigate a complex system.
• Professional Growth: Participate in comprehensive training to provide the skills and knowledge required in this specialized role. Opportunities for: special projects, process improvements, and initiatives designed to help you develop your skills and create a career path with growth opportunities.
• Collaborative Culture: Work with a team-oriented group that values knowledge sharing, problem- solving, and continuous improvement.
• Exceptional Benefits: A comprehensive total rewards package that includes 4-weeks’ annual paid time off, generous paid holiday package, and insurance coverage beginning on your first day.

What You Will Do

• Research and interpret classification rules and regulatory guidelines
• Use business systems, online tools, and resources to resolve customer inquiries
• Provide professional support to insurance agents, carriers, employers, and other customers via phone and email
• Educate customers on available self-service resources and best practices
• Deliver accurate, timely, and high-quality service while meeting established performance goals

What Is Required

• Bachelor’s degree is required.
• Minimum 1 year in a customer-facing, analytical role (relevant internship, job experience, or pertinent education may be considered).
• Outstanding communication, critical thinking, analytical problem-solving, and decision-making skills.

What Is Preferred

• 3+ years in an analytical, client service position in industries such as insurance, finance, banking, or industries with transferable skills.
• General understanding of workers compensation insurance or insurance industry experience
• Industry course work or designations such as AIS, AU, CPCU

Keywords: customer service, client service, financial services, insurance