Life Insurance Account Analyst (CIGNA) - HYBRID

The Cigna Group; Bloomfield (CT); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading company in the insurance sector is seeking an Investment Operations Analyst to support their Corporate Owned Life Insurance organization. This hybrid role involves processing life insurance transactions, managing client cases, and ensuring compliance with regulations. The ideal candidate will possess strong analytical skills, a customer service orientation, and a bachelor's degree in a relevant field. Opportunities for professional growth and a supportive team environment await you.

Qualifications

• At least 1 year of customer support or business experience in financial services or corporate insurance.
• Completion of 3 or more CLU exams within 2 years of hire.

Responsibilities

• Process various life insurance transactions for Corporate Owned Universal Life Insurance clients.
• Manage and perform case and policy servicing for complex universal life plans.
• Act as the primary client contact for issue resolution.

Skills

Analytical Skills

Communication

Customer Service Orientation

Organizational Skills

Education

Bachelor's degree in Business

Bachelor's degree in Finance

Bachelor's degree in Economics

Tools

MS Office

Job description

The job profile for this position is Investment Operations Analyst, which is a Band 2 Senior Contributor Career Track Role.

Excited to grow your career?

We value our talented employees and strive to help our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

This is a HYBRID position that requires on-site presence at times in our Bloomfield, CT location.

Only local applicants will be considered.

POSITION SUMMARY

Our Corporate Owned Life Insurance (COLI) organization is looking for a Life Insurance Account Analyst to support our team as you learn our life insurance products. As your knowledge grows, you will have opportunities to expand your responsibilities, including managing your own cases and working closely with broker and client contacts within a supportive team environment. If you are detail-oriented and self-motivated, this role is for you!

ESSENTIAL FUNCTIONS

1. Process various life insurance transactions for our Corporate Owned Universal Life Insurance clients (e.g., death claims, premium payments, surrenders, withdrawals, loans, lapse mailings).
2. Manage and perform case and policy servicing, focusing on complex universal life plans within Corporate Insurance.
3. Manage the renewal process according to case profiles and renewal calendar dates, adapting to changes in plans, legislation, and workload.
4. Utilize advanced expertise in products and procedures to service clients effectively, maintaining knowledge of plan designs and identifying exceptions.
5. Act as the primary client contact for issue resolution, communicating technical concepts clearly.
6. Complete client requests accurately within service standards and deadlines, ensuring compliance with laws and regulations.
7. Produce reports and perform analyses as required.
8. Interpret illustration results and compliance implications using product knowledge.
9. Identify and address problem areas, implementing operational improvements.
10. Participate in departmental projects like audits, testing, and request prioritization.
11. Support scanning of critical policy documents for audits.
12. Develop expertise in administration, illustration, and imaging systems for policy activities.

QUALIFICATIONS

• Bachelor's degree in Business, Finance, Economics preferred.
• Proficiency in Windows-based applications (MS Office).
• At least 1 year of customer support or business experience in financial services or corporate insurance.
• If servicing variable products, FINRA Series 6 & 63 must be completed within 6 months.
• Completion of 3 or more CLU exams within 2 years of hire.
• Strong analytical and financial skills.
• Knowledge of Life Insurance and accounting principles.
• Excellent communication skills.
• Customer service orientation.
• Ability to multi-task and organize effectively.
• Understanding of financial services industry and products.
• Sense of urgency and goal-oriented approach.
• Proven collaboration skills.

If working remotely, internet connection must be via cable broadband or fiber with speeds of at least 10Mbps download/5Mbps upload. Qualified applicants will be considered regardless of race, color, age, disability, sex, pregnancy, or other protected characteristics.

Please review our posting guidelines at the link. Qualified applicants with criminal histories will be considered in accordance with applicable laws.