Client Service - Account Manager

Stratus Clean; Spartanburg (SC); On-site; USD 54,000 - 66,000; Full time

Job summary

Stratus Clean is seeking a Client Service - Accounts Manager in Spartanburg, SC, to drive growth through proactive client relations and service excellence.

The role emphasizes building rapport with clients, resolving inquiries, coordinating start-ups, and supporting franchisees to deliver green cleaning solutions. Expect some weekend/evening work, with no overnight travel for this fast-growing, environmentally conscious company.

Qualifications

• Experience in sales or customer service.
• Strong communication and rapport-building abilities.
• Bilingual candidates encouraged to apply.
• Experience in janitorial operations preferred.
• Detail-oriented and deadline-driven.
• Ability to work with diverse clients.

Responsibilities

• Build relationships with Stratus clientele and franchisees.
• Resolve customer inquiries and complaints promptly.
• Conduct quality audits to ensure high service quality.
• Coordinate start-up of service to new customers.
• Facilitate transfers of service between franchisees.
• Quote and sell one-time services to existing customers.
• Train and coach new and existing franchisees.
• Conduct quarterly meetings with franchisees.
• Present Stratus products and services to customers; occasional weekend/evening work; no overnight travel.

Skills

Sales experience

Customer service

Communication skills

Rapport building

Bilingual

Janitorial operations

Job description

Job Description

Job Description

Job Description

$60K+ 1st year earnings, Auto Allowance, Cell Phone Allowance

Stratus Clean is looking for a Client Service - Accounts Manager for a fast growing and innovative green commercial cleaning company that is applying professional approaches to our industry. Our unique program solves many of the major problems that face facility and property managers today. Our ideal candidate is someone who understands the potential of an opportunity with dynamic growth who can mentor, coach, motivate and execute our program.

Qualifications:

• Previous experience in sales, customer service, or other related fields
• Communication skills and the ability to get along with people from diverse backgrounds
• Ability to build rapport with clients
• Experience in janitorial operations strongly preferred
• Deadline and detail-oriented
• Bilingual candidates are strongly urged to apply!

Responsibilities:

• Build relationships with both Stratus clientele and Stratus franchisees
• Resolve customer inquiries and complaints
• Conduct quality audits to guarantee high quality of service to our clients
• Coordinate the start-up of service to new customers
• Facilitate transfers of service from one franchisee to another
• Quote and sell one-time services to existing customers
• Train new franchisees; coach and develop existing franchisees
• Conduct quarterly meetings with franchisees
• Present and sell company products and services to new and existing customers
• Background in Multi-unit, multi-location, restaurant, service industry, or franchising is a plus. No overnight travel. Occasional weekend and evening work.

Company Description

Stratus Clean is the industry-leading franchise in green commercial cleaning. In an ever-increasing health and environmentally conscious consumer market, the demand for green cleaning services puts Stratus at the forefront of the competition. As a standard, Stratus franchisees utilize state-of-the-art cleaning equipment, sustainable processes, and Green Seal Certified, biodegradable and non-toxic branded cleaning chemicals; Stratus Building Solutions is second to none in green commercial cleaning.

Why Work Here?

Be part of a growing company that's making a difference for the environment!

Spartanburg represents a strong, fast growing market for Stratus. Our team is driven by a desire to succeed. Work-life balance is prioritized, as each team member is respected and given tools necessary for success.

Company Description

Stratus Clean is the industry-leading franchise in green commercial cleaning. In an ever-increasing health and environmentally conscious consumer market, the demand for green cleaning services puts Stratus at the forefront of the competition. As a standard, Stratus franchisees utilize state-of-the-art cleaning equipment, sustainable processes, and Green Seal Certified, biodegradable and non-toxic branded cleaning chemicals; Stratus Building Solutions is second to none in green commercial cleaning.

Company Description

Stratus Clean is the industry-leading franchise in green commercial cleaning. In an ever-increasing health and environmentally conscious consumer market, the demand for green cleaning services puts Stratus at the forefront of the competition. As a standard, Stratus franchisees utilize state-of-the-art cleaning equipment, sustainable processes, and Green Seal Certified, biodegradable and non-toxic branded cleaning chemicals; Stratus Building Solutions is second to none in green commercial cleaning.