Client & Sales Specialist

Fix It People; Chicago (IL); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Hybrid Remote / In-Person Role

Job summary

Fix It People, a Chicago-based handyman and home improvement company, is hiring a Client & Sales Specialist to manage inbound leads, scope and price jobs, and close deals in a fast-paced, relationship-driven environment.

The role offers a base salary plus commissions, hybrid work in Chicago, and benefits including health insurance and paid time off; candidates should be self-motivated, organized, and comfortable learning pricing systems.

Qualifications

• 1+ years in a client-facing, sales, or service role.
• Strong typing, written and verbal communication skills.
• Organized and able to manage multiple opportunities without things falling through the cracks.
• Self-directed, comfortable making judgment calls and learning new systems.

Responsibilities

• Manage inbound leads via phone, email, and CRM — respond promptly and professionally.
• Develop clear, accurate scopes of work and quotes in collaboration with the internal team.
• Follow up consistently to move opportunities toward close.
• Maintain organized records of leads, quotes and client communication.

Skills

Client-facing

Communication

Organized

Self-directed

Tech-savvy

Sales mindset

Driver's license

Tools

CRM

Job description

Benefits:

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

Fix It People is a Chicago-based handyman & home improvement company serving homeowners, property managers, and real estate professionals. We operate in a relationship-driven business where trust, responsiveness, and clarity matter as much as technical accuracy.

We're hiring a Client & Sales Specialist to handle the front end of the business: managing incoming leads, developing quotes, and closing sales. Industry experience isn't required, but we're looking for someone who already brings real initiative — this isn't a role where we can motivate you to want it.

ROLE OVERVIEW

You’ll own the day-to-day sales pipeline — responding to inbound leads, scoping and pricing jobs, and following up until they close. You’ll work closely with the GM early on to learn our pricing logic and systems, but this isn't a role where you're managed step-by-step indefinitely. The expectation is that you take ownership fast.

This role follows the rhythm of the home services industry: high-volume reactive sales in peak season (Q2–Q3), more room for relationship-building and follow-through discipline in slower months (Q4–Q1). We're looking for someone who can operate in both modes.

CORE RESPONSIBILITIES

• Manage inbound leads via phone, email, and CRM — respond promptly and professionally
• Develop clear, accurate scopes of work and quotes in collaboration with the internal team
• Follow up consistently to move opportunities toward close
• Maintain organized records of leads, quotes, and client communication
• As you build fluency, start identifying referral and relationship-based opportunities on your own

WHAT WE’RE LOOKING FOR

• 1+ years in a client-facing, sales, or service-industry role — home services or construction a plus, but not required
• Strong typing, written and verbal communication skills
• Organized and able to manage multiple open opportunities without things falling through the cracks
• Self-directed — comfortable making a judgment call, not waiting for step-by-step instructions
• Comfortable with technology and quick to learn new systems
• Genuine interest in sales and client relationships
• Valid driver's license & ability to attend occasional site visits

WHAT THIS ROLE IS (AND ISN’T)

This role IS:

• A real opportunity to own a revenue-generating function and earn based on performance
• Client-facing, judgment-driven, and hands-on from day one
• A growth path for someone who wants to build toward management over time

This role is NOT:

• A stepping-stone role for someone still deciding what they want to do
• A passive or scripted sales position
• A management or team-oversight role
• A cold-call-heavy sales role

COMPENSATION & BENEFITS

• Realistic total compensation for a strong performer: $60,000–$70,000+/year
• Performance-Based Commission — earned on deposits personally collected on jobs personally sold
• Base Salary: $45,000–$50,000, based on experience
• Commission supplement during ramp-up: guaranteed minimum earnings for the first 3 months; commission floors waived for the first 6 months
• 10 Days Paid Vacation + 5 Days Sick Time (+ 8 Paid Company Holidays)
• Health Insurance & Retirement Options
• Hybrid Remote / In-Person Role
• Small, collaborative team with real autonomy and input

LOCATION

• Chicago, IL – Hybrid Remote with In-Person Assessments & Events as Needed

Flexible work from home options available.