Case Manager - Prototypes- Pasadena Mental Health Clinic

Health Right 360; Pasadena (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

HealthRIGHT 360 Pasadena is seeking a Case Manager II to coordinate care across outpatient and community settings. You will guide clients through intake, assessments, benefits applications, and access to housing, healthcare, and employment resources, ensuring alignment with program goals and policies.

You will collaborate with a multidisciplinary team to support optimal treatment outcomes and provide translation services as needed.

Qualifications

• Case management experience in human services.
• Experience with rehabilitation, relapse prevention, and recovery.
• Ability to maintain HIPAA and other regulatory standards.

Responsibilities

• Complete case management assessment and enter financial and benefit information during client admission.
• Monitor client’s progress towards treatment plan goals.
• Support client in Medi-Cal application or transfer.
• Assess client’s case management needs and complete releases of information.
• Coordinate and connect clients to housing, benefits, healthcare, and employment services.
• Prepare clients for job search and aid with resume writing.

Skills

Case management

Documentation

Communication

Education

Bachelor’s degree in Social Work, Psychology, or related field

Substance Use Disorder Counselor registration/certification

High school diploma or equivalent

Job description

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re‑entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

Prototypes Pasadena Outpatient Behavioral Health Services provides comprehensive mental health services for our community ages birth through older age. Our continuum of care ranges from prevention and early intervention to intensive outpatient services for those with more serious and chronic conditions, including Full‑Service Partnership (FSP) services. Staff provide services at our Prototypes sites and in the community. These services can include individual and group services, medication support, case management, and coordination with other healthcare services.

The Case Manager II delivers client services by coordinating care within the organization’s continuum of services and with external human services providers. They collaborate closely with clients to assist in completing intake paperwork, outcome assessments, and applying for benefits. Working alongside a multidisciplinary team, Case Manager II ensures optimal treatment outcomes aligned with HealthRIGHT 360’s philosophy, goals, policies, mission, and vision. Services are provided flexibly across outpatient offices, residential treatment settings, or in the community as dictated by client needs and program requirements.

KEY RESPONSIBILITIES

Case Management and Client Support

• Complete case management assessment and enter financial and benefit information during client admission.
• Monitor client’s progress towards treatment plan goals and provide input.
• Support client in Medi‑Cal application or transfer.
• Assess client’s case management needs and complete releases of information.
• Connect client to various services: benefits, healthcare, employment, housing, outpatient substance use services, etc.
• Coordinate external service linkage and communication (appointments, probation, child visits, court minute orders, etc.).
• Complete VI‑SPDAT and connect client to housing options.
• Collaborate with clients on rehabilitation goals.
• Prepare clients for job search and aid with resume writing.
• Provide treatment oversight for case management services.
• Provide translation services as needed.
• Complete client UA tests and documents results (if assigned).
• Transport clients as needed.

Child Specific

• Provide support for parents and caregivers to strengthen the family members’ network of relationships and community resources.
• Provide field‑based services as required by the program.
• Collaborate with school staff, and advocate and participate in IEP or 504 plan meetings as needed.

FSP‑Specific

• Complete and submit rent invoices / flex fund request / and vendor check requests as needed.
• Complete KEC/OMA’s at scheduled due date.
• Participate in Outreach and Engagement Process (including commuting into the field as needed).

CRP‑Specific

• Outreach and engagement for referred individuals and clients struggling to meet probation mandates (Including commuting into the field as needed).
• Complete weekly outreach and engagement reports.
• Provide jail in‑reach and post‑release case management as needed. (Services may take place in the office, jails, and probation hubs).
• Collaborate with clients and their families to support reintegration into the community.
• Coordinate and collaborate with law enforcement to promote compliance and increase the likelihood of success of the client.
• Assist with the development of groups and activities that meet the needs of the clients served.
• Offer peer support to clients when needed to obtain needed community resources.
• Collaborate with outside agencies to help clients obtain needed community resources (housing, sober livings, substance abuse recovery agencies, medical facilities, employment/education agencies, DPSS, DMV or other needed resources).

Documentation

• Write progress notes within 24 hours of service delivery.
• Write client progress letters and court reports with supervisor approval.
• Maintain compliance with clinical documentation standards (HIPAA, 42‑CFR, DMH, SAPC).
• Complete Peer Reviews (Chart Audits) in a timely manner.

Administrative and Other Duties

• Seek clinical consultation in new or high‑risk situations.
• Maintain expected client care hours and productivity.
• Attend and actively participate in assigned supervision.
• Participate in agency, team, and assigned meetings.
• Participate in training opportunities and complete assigned training.
• Communicate collaboratively with all members of the behavioral health team.
• Arrange work schedule according to program needs.
• Read and respond to emails daily.

• Maintain compliance with agency policies and procedures.
• Maintain compliance with all relevant standards and regulations.
• Maintain compliance with registration or certification requirements, if applicable.
• Assist with onboarding and training of new employees, interns, ambassadors, volunteers, etc. or as assigned.

And perform other duties as assigned.

QUALIFICATIONS

Education, Certification, Licensure, and Experience

• Option I:
  • High school diploma or equivalent.
  • Substance Use Disorder Counselor registration from an accredited California agency (CCAPP, CAADE, CADTP).
  • Two years case management experience.
• Option II:
  • High school diploma or equivalent.
  • Substance Use Disorder Counselor certification from an accredited California agency (CCAPP, CAADE, CADTP).
• Option III:
  • Bachelor’s degree in Social Work, Psychology, or other related field from an accredited institution.
• Case management experience.
• Experience working with clients experiencing acute withdrawal from substances.
• Experience in the human service field and demonstrated expertise in substance abuse treatment, relapse prevention, and recovery.
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
• Valid California Driver’s License and access to registered and insured transportation.

PHYSICAL REQUIREMENTS

In an 8‑hr workday, employee is required to perform work:

• Sitting – 4 hrs.
• Standing – 2 hrs.
• Walking – 2 hrs.
• Driving – Rarely.

In an average month, employee must travel out of town:

• Often (>2x).
• Sometimes (<2x).
• Never.

In an 8‑hr workday, employee must:

• Not at all – occasionally (1/4–2½ hrs.).
• Frequently – 2½–5½ hrs.
• Continuously – 5½–8 hrs.

Physical Tasks

• Bend/stoop – occasionally (1/4–2½ hrs.).
• Climb – occasionally (1/4–2½ hrs.).
• Reach above shoulder level – occasionally (1/4–2½ hrs.).
• Kneel – occasionally (1/4–2½ hrs.).
• Balance – occasionally (1/4–2½ hrs.).
• Push/pull – occasionally (1/4–2½ hrs.).
• Squat – occasionally (1/4–2½ hrs.).
• Crawl – occasionally (1/4–2½ hrs.).
• Crouch – occasionally (1/4–2½ hrs.).
• Lift – occasionally (1/4–2½ hrs.). Distinguish: Usual number 5 lbs, Max 20 lbs.
• Carry – occasionally (1/4–2½ hrs.). Distinguish: Usual number 5 lbs, Max 20 lbs.

Job requires:

• Working at heights – No.
• Operating heavy machinery – No.
• Operating desk machines – Yes. Type: Computer, fax, printer, phone.
• Precise manual dexterity – Yes. Explain: Ability to precisely and accurately transmit written data, input data.
• Exposure to extreme heat, cold, humidity – No.
• Exposure to dust, fumes, gases, chemicals – No.