Client Safety Navigator - MLK BHC Residential

HealthRIGHT 360; Los Angeles (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

PTO

15 paid holidays

Commuter benefits

Retirement plans

Public loan forgiveness programs

Training and professional development

Mission-driven colleagues

Job summary

HealthRIGHT 360, a nonprofit healthcare provider, operates MLK BHC on the Martin Luther King Jr. Hospital campus in Willowbrook, South Los Angeles, offering integrated behavioral and physical health services.

The Client Safety Navigator role supports a safe, respectful environment and works with law enforcement and program teams to respond to emergencies and crises. The position emphasizes documentation, collaboration, and adherence to HIPAA and 42 CFR Part 2 standards, with a schedule of

Qualifications

• High school diploma or equivalent required.
• Associate’s degree or higher preferred.
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.

Responsibilities

• Maintain a safe, orderly environment for clients, staff and visitors in line with standards.
• Monitor security cameras, attend security meetings and collaborate with staff.
• Maintain client and visitor logs and assist sign-in and belongings checks.
• Carry and administer Narcan to reverse drug overdose when needed.
• Complete HIPAA/42 CFR Part 2 documentation and participate in trainings and meetings.

Education

High school diploma or equivalent

Associate’s degree or higher preferred

First Aid and CPR certification

Job description

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

HealthRIGHT 360 offers residential treatment services designed to serve individuals and families with substance use disorders and co-occurring mental health disorders. Our program helps clients address addiction and related issues, increase skills, manage stressors, connect to supportive service, and build a foundation for lasting recovery. Residential programs run 24/7 and Individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, Medication support services, and crisis intervention.

Benefits And Perks

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!


• Employees qualify for public loan forgiveness programs


• Training and professional development opportunities


• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

This is a union-eligible position.

The required work schedule for this position is: Thurs - Mon; 7am to 3:30pm

Job Summary

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

The Martin Luther King Jr. Behavioral Health Center (MLK BHC) is a program of HealthRIGHT 360 and is contracted with the Department of Public Health's Substance Abuse Prevention and Control (SAPC) program. MLK BHC offers residential Drug Medi-Cal (DMC) services for a maximum of 99 adult individuals, comprising 33 beds each for judicially involved men, men, and women. MLK BHC collaborates closely with other Behavioral Health Center programs to ensure a comprehensive range of services for low-income and Medi-Cal-eligible individuals. Situated on the Martin Luther King Jr. Hospital campus in the Willowbrook area of South Los Angeles, the program serves residents of all Los Angeles County.

The Client Safety Navigator (CSN) is an in-person role who fosters a safe, respectful, and welcoming environment. CSN works with program leadership, Sherriff’s or local law enforcement, and other teams to respond to emergency and crisis situations, including client drug use, overdose, programmatic interruptions, and other situations.

Key Responsibilities

Safety and Security

• Ensure and maintain a safe and orderly environment for clients, staff, and visitors in compliance with agency and industry standards.


• Monitor security cameras, attend building security meetings, and work collaboratively with service providers and administrative staff.


• Clear areas of crowds, debris, and out-of-place items to maintain safety.


• Direct and deflect traffic, de-escalate tense situations, and maintain a positive, respectful demeanor even during high-pressure situations.


• Work collaboratively with other service providers and administrative staff to maintain an orderly environment.


• Maintain appropriate boundaries and adhere to the organization’s code of conduct.


• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.


• Work with local law enforcement and file incident reports as needed.

Client and Visitor Management

• Maintain client and visitor logs.


• Welcome and assist clients returning from appointments, ensure sign-in, and check belongings for contraband.


• Welcome visitors, check credentials, ensure sign-in, and escort them to the supervisor on duty.


• Answer and direct calls or messages.


• Provide resources and information to clients and guests as needed.

Crisis Intervention and Medical Assistance

• Carry Narcan, recognize signs of overdose, and administer Narcan as necessary to reverse drug overdose.


• De-escalate emotionally charged situations and maintain non-confrontational behavior during observation and intervention.

Administration And Other Duties

• Complete all necessary documentation in accordance with HIPAA, 42 CFR Part 2, and other funding requirements to satisfy internal and external evaluating requirements.


• Attend and participate in meetings.


• Participate in and complete all assigned training in a timely manner.


• Read and respond to messages and emails when appropriate.

And perform other duties as assigned.

Qualifications

Education, Certification, or Licensure

• High school diploma or equivalent required. Associate’s degree or higher preferred.


• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.

Experience

• Two years of job-related experience working with the criminal justice population or with the community behavioral health system preferred.

Physical Requirements

In an 8-hr workday, employee is required to perform work:
Sitting
3
Hrs
Standing
2
Hrs
Walking
3
Hrs
Driving
Never

In an average month, employee must travel out of town:
Often (>2x)
Sometimes (<2x)
Never

In An 8-hr Workday, Employee Must
Not at all
Occasionally
Frequently
Continuously

Bend/stoop

Yes
No
Explain

Climb

Yes
No
Explain

Reach above shoulder level

Yes
No
Explain

Kneel

Yes
No
Explain

Balance

Yes
No
Explain

Push/pull

Yes
No
Explain

Squat

Yes
No
Explain

Crawl

Yes
No
Explain

Crouch

Yes
No
Explain

Lift*

Yes
No
Explain

Carry**

Yes
No
Explain

• Usual number

Maximum number
5
20
lbs
lbs

• Usual number

Maximum number
5
20
lbs
lbs

Working at heights

Yes
No
Explain

Operating heavy machinery

Yes
No
Explain

Operating desk machines

Yes
No
Explain

Computer, fax, printer, phone

Yes
No
Explain

Precise manual dexterity

Yes
No
Explain

Documentation, data entry

Yes
No
Explain

Exposure to extreme heat, cold, humidity

Yes
No
Explain

Exposure to dust, fumes, gases, chemicals

Yes
No
Explain

Cleaning supplies

Yes
No
Explain

Job Requires

HealthRIGHT 360 is committed to fair and equitable compensation practices. Placement within the compensation range is based on factors such as relevant experience, education, credentials, internal equity, and organizational compensation practices. In addition to salary, HealthRIGHT 360 offers a comprehensive benefits package, subject to eligibility requirements

The compensation range listed reflects the expected pay for this position based on the primary work location. Actual compensation may vary depending on geographic location and applicable state or local pay transparency requirements.

HealthRIGHT 360 is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace. We prohibit discrimination, harassment, and retaliation based on any characteristic protected by applicable federal, state, or local laws, including race, color, ancestry, national origin, religion, sex, pregnancy, gender identity, gender expression, sexual orientation, age, disability, medical condition, genetic information, veteran status, marital status, and any other protected characteristic. We are committed to providing equal employment opportunities through fair and equitable recruitment, hiring, compensation, development, and advancement practices.

We will consider for employment qualified applicants with arrest and conviction records.

Must complete a background check and Live Scan.