Client Care Specialist 2

AIDS Healthcare Foundation; Los Angeles (CA); Hybrid; USD 52,000 - 72,000; Full time

Job summary

AIDS Healthcare Foundation seeks a Client Care Specialist 2 to support wellness clinic patients with registration, data entry, and coordination of tests and visits. The role blends clinical assistance with front-desk duties to ensure smooth patient flow and accurate charting.

The CCS2 works across clinical and administrative tasks, handling vital signs, form completion, specimen collection, and referrals while maintaining patient confidentiality and a high standard of care.

Qualifications

• Experience in a clinical or front desk setting.
• Proficient in documenting patient data and referrals.
• Comfort with phlebotomy procedures and sample handling.

Responsibilities

• Register patients and manage appointments.
• Collect vitals and medical histories; document accurately.
• Perform venipuncture and collect specimens as needed.
• Maintain accurate records and coordinate referrals/lab work.

Skills

Phlebotomy

Patient registration

Vital signs collection

Data entry

Front desk/customer service

Education

Phlebotomy license

Medical Assistant Diploma

Tools

EHR software

Job description

A Client Care Specialist 2 (CCS2) contributes to AHF by by presenting a friendly, helpful face to members seeking HIV testing and prevention services, STI screenings, and treatment in our Wellness Clinics/Programs. A CCS2 is a hybrid role providing courteous, confidential, and professional support to members within wellness programs.

A CCS2 enhances the reputation of AHF by embodying our commitment to excellence in patient care, patient retention, operational efficiency, and adaptability. With a versatile skill set and dedication to seamlessly transitioning between clinical, administrative, and front office roles, CCS2s contribute to a positive experience, fostering trust and loyalty.

You will be a passionate advocate for our top initiatives.

To be successful as a CCS-2 it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees.

AHF has a collaborative organizational structure where staff are accountable to multiple leaders.

The CCS-2 will work as a part of a close-knit team to to focus on comprehensive patient care by collecting medical histories, managing tests/screenings, recording vitals, and addressing health complaints. They will facilitate patient registration, appointment management, and electronic chart creation. The role requires proficiency in data documentation, including referrals and reports. A valid phlebotomy license or medical assistant diploma is necessary, with skills in venipuncture and sample collection, including blood and other specifmens, preparing them for laboratory analysis.

Licenses and Certifications: Valid Phlebotomy license (per State requirement) or MA Diploma.