Medical Assistant (Client Care Specialist II)

AIDS Healthcare Foundation; San Diego (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

AIDS Healthcare Foundation in San Diego is seeking a Client Care Specialist 2 to support clinical functions such as phlebotomy and HIV/STD testing, as well as administrative and front-office duties to ensure a smooth patient journey.

The role emphasizes cross-functional rotations, processing patient referrals, and verifying insurance coverage to uphold our high standard of care and compassionate patient experience.

Qualifications

• MA Diploma is required.
• National Certification is preferred.

Responsibilities

• Perform clinical functions including phlebotomy and HIV/STD testing.
• Handle administrative duties including front office tasks and processing patient referrals.
• Identify and verify insurance coverage and manage referrals to ensure seamless patient care.
• Participate in cross-functional rotations to support multiple healthcare and wellness center functions.

Skills

Phlebotomy

HIV/STD testing

Patient care

Administrative duties

Front office

Insurance verification

Cross-functional rotations

Education

MA Diploma

National Certification

Job description

A Client Care Specialist 2 (CCS2) contributes to AHF by embodying our commitment to excellence in patient care and operational efficiency. Through cross-functionality, CCS2s play a pivotal role in ensuring that our combined healthcare and wellness center operates seamlessly and that our patients receive the best client experience and the highest standard of care.

A CCS2 enhances the reputation of AHF by embodying our commitment to excellence in patient care, patient retention, operational efficiency, and adaptability. What a versatile skill set and

dedication to seamlessly transitioning between clinical, HIV/STD testing, administrative, and front office roles, CCS2s contribute to a positive patient experience, fostering trust and loyalty.

You will be a passionate advocate for our top initiatives.

To be successful as a CCS2 it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees.

AHF has a collaborative organizational structure where staff are accountable to multiple leaders.

The CCS2 will work as a part of a close-knit team to go above and beyond to meet the needs of our patients and enhance the reputation of AHF by seamlessly transitioning between performing medical assistant clinical functions including phlebotomy, HIV/STD testing and performing administrative duties including front office, processing patient referrals, and identifying and verifying insurance coverage. By actively participating in cross-functional rotations, and promoting adaptability, they will be developed across multiple healthcare and wellness center functions, and their commitment to collaborating with other AHF employees and departments will reinforce AHF's reputation as a trusted healthcare provider dedicated to providing compassionate, high-quality care and upholding our organization's mission and values.

Licenses/Certifications: MA Diploma is required and National Certification is preferred.