Client Resource Manager (CRM)

First Place Pediatrics LLC; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

First Place Pediatrics LLC in Dallas, TX is seeking a Client Resource Manager to serve as the essential link between hospitals, insurers, patients, and internal teams. You’ll ensure every client receives outstanding, tailored service while keeping operations running smoothly behind the scenes.

Your role focuses on building long-term relationships, coordinating resources, onboarding new clients, handling contracts, and collaborating with billing to ensure accurate invoicing.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field preferred.
• 3–5 years of experience in healthcare client management, medical services, or healthcare operations.
• Strong knowledge of medical terminology, healthcare services, and client management processes.
• Excellent communication and interpersonal skills with the ability to build rapport across diverse client groups.
• Strong organizational and multitasking abilities with keen attention to detail.
• Proven problem-solving skills with the ability to resolve client issues efficiently.
• Knowledge of healthcare regulations, insurance processes, and compliance standards (e.g., HIPAA).
• Proficiency in Microsoft Office Suite.

Responsibilities

• Build and maintain strong, long-lasting relationships with healthcare clients, hospitals, medical groups, insurers, and patients.
• Coordinate medical resources—staff, equipment, and facilities—to meet client requirements efficiently.
• Serve as the primary point of contact for client inquiries, concerns, and requests; troubleshoot and resolve issues promptly.
• Tailor services to each client's needs, ensuring alignment with expectations and standards.
• Oversee client contracts and assist with negotiations and renewals as needed.
• Guide new clients through onboarding and provide educational support on services and medical processes.
• Collaborate with billing and finance teams to ensure accurate, timely invoicing and resolve discrepancies.
• Collect and analyze client data; prepare reports on service delivery, engagement, and resource utilization.
• Partner with healthcare providers, medical staff, and administrators to ensure high-quality service delivery.
• Identify and implement best practices to continuously improve service delivery and client satisfaction.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Problem-solving

Relationship-building

Attention to detail

Healthcare terminology

Education

Bachelor's degree in Healthcare Administration or Business Administration

Tools

Microsoft Office Suite

Job description

Client Resource Manager Full-Time

About First Place Pediatrics

At First Place Pediatrics, we're on a mission to raise the standard of pediatric home care — for families, nurses, and the children we serve. As a network of boutique pediatric health providers, we specialize in long‑term, high‑acuity care that's reliable, consistent, and built on real commitment. We believe caring for medically complex children isn't a pick‑up‑a‑shift job — it's a calling. That's why we invest in our people, our processes, and our partnerships to create a system that truly works. If you're driven by purpose and want to be part of something better, we'd love to meet you.

About the Role

Are you a relationship-driven professional with a passion for healthcare? We're looking for a Client Resource Manager to serve as the essential link between our clients — including hospitals, medical groups, insurance providers, and individual patients — and our internal teams. In this role, you'll ensure every client receives outstanding, tailored service while keeping operations running smoothly behind the scenes.

What You'll Do

• Build and maintain strong, long‑lasting relationships with healthcare clients, including hospitals, medical groups, insurance providers, and individual patients
• Coordinate medical resources — including staff, equipment, and facilities — to meet client requirements efficiently
• Serve as the primary point of contact for client inquiries, concerns, and requests; troubleshoot and resolve issues in a timely manner
• Tailor services to each client's unique needs, ensuring alignment with client expectations and organizational standards
• Oversee client contracts and assist with negotiations and renewals as needed
• Guide new clients through onboarding and provide educational support on available services and medical processes
• Collaborate with billing and finance teams to ensure accurate, timely invoicing and resolve billing discrepancies
• Collect and analyze client data; prepare reports on service delivery, engagement, and resource utilization
• Partner with healthcare providers, medical staff, and administrators to ensure high‑quality, timely service delivery
• Identify and implement best practices to continuously improve service delivery and client satisfaction

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field (preferred)
• 3–5 years of experience in healthcare client management, medical services, or healthcare operations
• Strong knowledge of medical terminology, healthcare services, and client management processes
• Excellent communication and interpersonal skills with the ability to build rapport across diverse client groups
• Strong organizational and multitasking abilities with keen attention to detail
• Proven problem‑solving skills with the ability to resolve client issues efficiently
• Knowledge of healthcare regulations, insurance processes, and compliance standards (e.g., HIPAA)
• Proficiency in Microsoft Office Suite

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