Client Resource Coordinator 4

Johnson Controls, Inc.; Jacksonville (FL); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Benefits package

401(k)

Job summary

Johnson Controls is seeking a Client Resource Coordinator in Jacksonville, FL to support the service renewal process and accounts receivable activities. The role involves administrative support in service operations, scheduling touch points, and coordinating with account owners to ensure timely renewals and accurate billing.

The ideal candidate has a high school diploma with 3–5 years of related experience, strong interpersonal and organizational skills, and proficiency in Microsoft Office and

Qualifications

• High school diploma or equivalent; 3–5 years of related work experience.
• Ability to manage a large number of projects and tasks with tact and persistence.
• Experience with contract financials and basic accounting concepts preferred.

Responsibilities

• Support planned service agreement renewal process under supervision.
• Assist with accounts receivable activities including collections and new customer authorizations.
• Provide administrative support in service operations and day-to-day activities.
• Schedule, track, and monitor touch point plans and renewal lifecycle with account owners.
• Escalate issues for timely follow-up and interact with customers to secure purchase orders as needed.
• Prepare service billings and reconcile costs; update customer account information as required.

Skills

Interpersonal skills

Organizational skills

Detail-oriented

Communication

Microsoft Word

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Microsoft Word

Excel

Access

Desktop Publishing

Internet applications

Job description

## Client Resource Coordinator 4Apply: Jacksonville-Florida-United States of America: Full time: Posted Today: WD30282115Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. **Be part of the future!**We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.**What we offer**• Competitive Starting Pay• Paid Training• Global Advancement Opportunities• Company Vehicle (as applicable)• Referral Bonuses• Comprehensive Benefits• Medical/Dental/Vision insurance• Health Savings Account (HSA)• Life Insurance• 401(k) savings plan with company match• Short-Term and Long-Term Disability• Employee Assistance Program• Wellness Program• And More**!****What you will do**Under direct supervision, tracks and provides direct support for the planned service agreement renewal process. Actively participates in accounts receivable activities such as collections and new customer authorizations. Provides back up customer call handling, as needed. Provides administrative, day to day support in the service operational areas.**How you will do it*** Responsible for the scheduling, tracking and monitoring of the touch point plans and the contract renewal life cycle process with the account owners.* Escalate issues to appropriate individuals for timely follow-up as required.* May require direct interaction with customers for follow-up to secure purchase orders or to meet special invoicing conditions.* Updates the Service delivery plans as required by team.* Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service related transactions.* May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.* Reconciliation of accounts payable exceptions as necessary.* Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process.* Works with Accounts Receivables contact to assist with resolution of truck based team A/R issues.* Determines appropriate actions for timely resolution.* If needed, will interact with Customer to resolve receivable issues.* Processes invoice credits and re-bills, as necessary.* Proactively contacts customers ensure customer satisfaction and a commitment to pay.* Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date.* Support inventory control process including updating equipment asset transactions.* Assist CSAs in resolution of warranty/SD warranty issues.* Provide additional service administration support, as required.**What we look for*****Required**** Must have strong interpersonal skills to effectively communicate with both internal and external clients.* High school diploma or equivalent required, plus three to five years of related work experience, preferably within a service / sales, or technical work environment.* Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.* Ability to prioritize work activities based upon financial impact to desired business goals.* Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage.* Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.* Experience in contract financials required.***Preferred**** Associate’s degree preferred,.* HVAC experience preferred.* Accounts receivable experience preferred.* Experience and/or basic project accounting or costing principals is desired. HIRING HOURLY RANGE: $25.00-$38.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us